Lisa was super-friendly and always eager to serve me. She was one of the main reasons I parked my car every week at the off-airport parking facility where she worked. Arriving at Acme Executive Parking, I would pull into the facility and Lisa would be the driver who always rode with me to the terminal. After I got out and retrieved my luggage, she would give me a ticket and then drive my slick-looking sports car back to the lot to park.
As a full-service parking facility, Acme could also wash my car, gas it up or change my oil while I was away. When I landed at the end of the week, I called the phone number on the ticket and someone (usually Lisa) would come to the terminal in my car to transport me back to the parking facility to settle my debt. Since I parked there 40 out of 52 weeks and frequently had other services done to my car, I was what you might call a premium customer. (read more…)
Engagement. Commitment. Morale. Satisfaction. Meaning. Happiness.
A lot of terms get kicked around in the human resources field and the so-called “employee engagement” industry to describe the worker attitudes they are trying to attain. Which of these terms is the right objective has lately become a debate.
“The idea of trying to make people happy at work is terrible,” Gallup CEO Jim Clifton told Fast Company last fall. “Measuring workers’ satisfaction or happiness levels is just not enough to retain star performers and build a successful business,” he wrote on his company’s website. Businesses need their employees “engaged,” he argues.
Pick any two of the terms above, and it’s possible to find a consultant who is against one and in favor of the other, although the main debate has centered on “engagement” versus “happiness.” The arguments will continue fruitlessly until there is, first, better agreement on the meanings of the terms and, second, a better appreciation of the bargain employees make with their employers. (read more…)
The best executives with whom I have worked make a point of hitting the road.
Executives who get out of their offices and make treks to the front lines, as well as to customer locations, get firsthand impressions of what is happening, as well as what is not happening. And it’s not enough to show up.
You need to engage. Have real conversations about how the work is going, and especially listen to how people respond.
Ask questions. And, most important, listen to what you hear.
Hitting the road to discover what’s going on is time-consuming and wearying, but it is necessary for any executive who expects to lead with a clear head, and an even more clear vision of the future.
John Baldoni is chair of leadership development at N2Growth, is an internationally recognized leadership educator and executive coach. In 2014, Trust Across America named him to its list of top 100 most trustworthy business experts. (read more…)
The Young Entrepreneur Council is an invite-only organization comprised of the world’s most promising young entrepreneurs. YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. Read previous SmartBlogs posts by YEC.
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Q. Should I let an underperforming employee go now, or wait until we find a replacement and why? They are not toxic, just time to move on.
Bad workers usually get warnings. Businesses are entitled to two weeks’ notice. And here, you have a decent worker who, while continuing to add value, has outlived his or her purpose there, to little fault of their own. So, the fair but not painless path is letting the employee choose between going or staying on to save money until either you replace them or they replace their income source. (read more…)
I remember once sitting around the table with my faculty advisory committee. The committee consisted of four teachers from different grade levels and disciplines within the school and was designed to offer me feedback on various programs and change initiatives as well as be my ears on the ground.
At one point the conversation moved to hand written thank you notes that I had penned for each staff member over the summer and left for them on the first day of teacher meetings. The text was largely the same for each note, with one unique line for every staff member that highlighted a personal quality. It read: “I really appreciate the way that you…” and would focus on something like a teacher’s passion, creativity, contribution to the team, etc. One committee member commented on how much the note that she received meant to her. She had posted it on the wall above her desk and looked at it often for inspiration. (read more…)