“When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” ~Dale Carnegie

Chip Kelly caught the NFL by storm when he took over as Philadelphia Eagles head coach before the 2013 season following a successful run in college. Less than three years later, a perceived lack of emotional intelligence on Kelly’s part was largely to blame for his firing with one game left on the Eagles’ regular season schedule.

During the press conference, CEO Jeffrey Lurie spoke about his vision for the team’s next leader. “You’ve got to open your heart to players and everybody you want to achieve peak performance,” Lurie said. “I would call it a style of leadership that values information and all of the resources that are provided and at the same time values emotional intelligence. I think in today’s world, a combination of all those factors creates the best chance to succeed.”

Oftentimes, the biggest obstacle for a new leader has little to do with how well she knows the job or whether she possesses the right technical skills. (read more…)

Have you ever been to a Michelin-starred restaurant? The Michelin Guide was created in 1900 to recognize world-renowned restaurants. Today, its highest-rated 3-star establishments total only 84 worldwide.

While the cuisine gets these restaurants on the Michelin map, it’s not always what keeps them there. It takes innovation, exceptional service, and most importantly, the right people to ensure a restaurant keeps its Michelin stars. The Wall Street Journal has reported on the attention to detail required to retain a position as a server at these restaurants:

“Waiters are expected to be at ease and in command of a wide range of facts and skills. In a 16-course dinner at Eleven Madison Park, a single plate might have 15 ingredients and five preparations. … Servers are expected to have accurate answers to specific questions about food allergens, the type of sea salt in a particular dish or the origin of the duck. (read more…)

Have you ever been to a leadership training program and realized the concepts taught would be as much use to you at home as at work? According to research by Development Dimensions International, leaders who apply their newly learned skills at work also put those skills to use at home. The same is true in reverse: you can draw upon life outside of work to be a better leader at work. All it takes is sharpening your observational skills and a focus on seeing leadership lessons in life’s daily activities.

Leadership lessons unfold in unlikely places; it’s surprising how life can help you become a better leader. Look to these six potential sources for inspiration.

The arts. It’s riveting to watch other people navigate life’s challenges, especially from the comfort of our living room sofa. It can be instructive as well. Movies, theatre, and television all provide countless lessons on leadership, if you pay attention. (read more…)

This post is sponsored by Johnson Controls.

Proper lighting is critical for creating safe, functional and efficient spaces from parking lots to offices. A well-designed and implemented lighting system improves technology function and can help reduce costs. Here, we talk with Matthew DeLoge, Vice President Business Development and Technology, at Johnson Controls about developing innovative solutions for roadways, interior and exterior lighting, and plans for future technology.

Question: How can lighting affect safety?

Matt DeLoge: Lighting affects how we perceive safety and our ability to create a safer environment, both inside and out. A well-designed and implemented lighting system helps us see things more clearly and allows cameras to capture images with improved resolution. This helps drivers distinguish colors on traffic lights. With proper lighting, security cameras monitoring activities in retail parking lots can read license plates and differentiate between car colors. Additionally, studies show that as we age, our ability to detect motion with our peripheral vision decreases. (read more…)

SmartPulse — our weekly nonscientific reader poll in SmartBrief on Leadership — tracks feedback from more than 210,000 business leaders. We run the poll question each week in our e-newsletter.

How well do you manage the ups and downs of your busy and slow periods?

  • Very well — I ride the ups and downs easily: 33%
  • Well — I do an OK job balancing the busy and slow times: 52%
  • Not well — I struggle frequently with going up and down: 14%
  • Poorly — I dislike the ups and downs and don’t do well with them: 1%

Enjoy the slow times. Generally folks are pretty good at managing the busy times. The times that are problematic are when things are slow. We get used to being busy so when a slack period hits, it can be unnerving. One of the worst things you can do when that happens is spin up a bunch of new activity to fill the void. (read more…)