Archive for workplaceconflict SmartBlogs
At a recent talk, a member of the audience shared with us a story about a manager in her organization and a particularly unfortunate decision he made that had a significant impact on his employees.
A colleague had fulfilled a lifelong personal and professional goal; and as a result, a handful of co-workers conspired to assemble a small congratulatory after-work event to recognize her accomplishments.[…] Continue Reading »
In my consulting and coaching practice, I often have to manage tricky meeting dynamics and coach my clients to do the same. As I admitted in a previous post, many of my secrets are on Amazon.com in the simple and powerful principles of “The PRIMES” by Chris McGoff. I’m writing this “meeting whisperer” series of posts to help you learn to use these powerful principles to manage meetings effectively and become a stronger leader, whether it’s your meeting going haywire or someone else’s.[…] Continue Reading »
That’s a charged word. Companies reprimand employees for blatant, careless comments about color, ethnicity, religion and gender. But most discrimination is far more subtle. It flies under the radar.
Here’s an example: Earlier in my career, I was preparing for a national championship in canoe marathon. I arrived at the office by 6 a.m. so I could put in a full day’s work before heading to canoe practice in the late afternoon.[…] Continue Reading »
Last week, we asked: Have you ever gone ballistic during a workplace dispute and completely lost your composure?
- Never: 43.29%
- Once or twice: 49.8%
- Several times: 5.7%
- Often: 0.9%
- All of the time: 0.33%
Losing your cool is OK.[…] Continue Reading »
As leaders, we’ve all experienced frustrating workplace conversations — whether it’s with peers, direct reports, clients or any of the other individuals we need to talk with to get our work done. When communication breaks down, it’s easy to blame the people we’re talking to. How many times have you thought to yourself, “This negotiation would go smoothly if she weren’t so passive aggressive”; “The real problem here is his bad attitude”; or “The reason we keep fighting is that they’re so defensive.”
While this sort of thinking is only natural, it prevents us from recognizing the real culprit behind conversation breakdowns: The patterns of communication behaviors (words and voice tones) that are being used.[…] Continue Reading »