Archive for workplacecommunication SmartBlogs
The ability to communicate is not merely the ability to string words together coherently. It is the ability to authentically connect with people.
If you are in charge of an organization you may have the ability to tell people what to do, but you will never have the ability to tell them what to think. Great leaders do.[…] Continue Reading »
If you’ve ever seen the TV reality show “Undercover Boss,” you’ll know that the premise involves corporate CEOs working anonymously on the front lines to find out how their companies really work. Almost every week, they discover a key truth: Unhappy employees almost certainly guarantee unhappy customers. If you’ve ever encountered a little travel snafu, you know what I mean.[…] Continue Reading »
Leaders have to become increasingly more skilled at having difficult conversations with others as they take on more responsibility. Greater numbers of people might be relying on them to lead, which often entails tricky situations and tough discussions. The most approachable leaders become a hub for conversations with their staff, their peers, their manager and other stakeholders.[…] Continue Reading »
Steven Dinkin is president of the National Conflict Resolution Center, the first such center to have developed a mediator credential based on training, experience and performance. He is also a co-author of “The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict,” which details the four-stage mediation strategy that allows managers to effectively deal with workplace conflicts.[…] Continue Reading »
This post is by Robert Klein, author of “Klein Group Instrument for Effective Leadership and Participation in Teams” and researcher at the Center for Applications of Psychological Type. Learn more about the KGI here.
Honesty is the best policy, or so they say. If you work in a team, you know that being “straight up” with colleagues is appreciated and praised.[…] Continue Reading »