Archive for video SmartBlogs

The best executives with whom I have worked make a point of hitting the road.

Executives who get out of their offices and make treks to the front lines, as well as to customer locations, get firsthand impressions of what is happening, as well as what is not happening. And it’s not enough to show up.

You need to engage.[…] Continue Reading »

No reorganization is ever easy. Especially when you are hired from the outside.

When this occurs, the newly appointed leaders must do what Alan Mulally of Ford and Sergio Marchionne of Fiat Chrysler did when they transformed their organizations. Their example works also works for leaders who have been in their jobs for a while.

I define leadership presence as the “right stuff of leadership,” and, by doing so, I embrace a holistic concept.

By that definition, presence encompasses conviction, authority and power — and the application of them through a leader’s actions and words.

You might consider presence as defined by three verbs: be, do, review.

Leadership embraces activism; it is the outcome of a purposeful pursuit of goals.[…] Continue Reading »

Customer service is something that is a reflection of corporate values.

Good service is a reflection of good values. When an employee says that management makes it easy to do what’s right, it means they are teaching employees to put customers first and, most importantly, backing it up by example.

Organizations whose cultures place a premium on doing what’s right are organizations for which employees want to work and customers want to patronize.[…] Continue Reading »

Anyone who is seeking to persuade, negotiate, or sell something is wise to learn the art of the sound bite.

Good sound bites are brief, pithy statements that sum up what you are trying to say. Short, sweet and to the point.

Proficient users of sound bites are attuned to their usage. This comes from being well read.[…] Continue Reading »