Archive for undercoverboss SmartBlogs

This guest post is an excerpt from “Judgment on the Front Line: How Smart Companies Win By Trusting Their People,” by Noel M. Tichy and Chris DeRose. They have advised CEOs worldwide and worked with Royal Dutch Shell, Ford Motor, 3M and Hewlett-Packard.

The popularity of CBS’ reality TV show “Undercover Boss” is rooted in a simple, if not always convenient, truth: Many CEOs have little actual knowledge of how work gets done in their organizations.[…] Continue Reading »

When I was 15, someone tried to kill me for a piece of pizza.

It was late August and I was working at a pizza stand at an amusement park. The temperature was almost 100 degrees and the line for food was so long I couldn’t see the end of it from my place at the register.[…] Continue Reading »

How CEOs spend their time; why you might want to get rid of some of your workers; and the definition of zarf.

It’s all on this past week’s top 5 most-clicked links in SmartBrief on Leadership:

The values of hard work and humility ran throughout Sunday’s episode of “Undercover Boss,” featuring Baja Fresh CEO and co-owner David Kim posing as reality-show contestant Ken Sang, and culminating in Kim giving away a Las Vegas franchise to one of the fast-casual chain’s particularly impressive young managers.

General manager Jose started at the chain’s Las Vegas store as a cook after his family moved from Mexico, spending two years in the job as he learned to speak English and began to hone the skills he would need to realize his dream of owning a restaurant.[…] Continue Reading »

SmartPulse — our weekly reader poll in Smartbrief on Workforce — tracks feedback from leading managers and HR practitioners. We run the poll question each Tuesday in our e-newsletter.

Last week, we asked: Considering the popularity of CBS’s “Undercover Boss,” have you tried having executives work with your most challenging employee positions?

  • No, we don’t plan on doing anything like that, 78%
  • Yes, we did it before the show came out, 20%
  • No, but we are planning on doing it, 1.5%
  • Yes, we did it in response to the show, 0%

The participants in “Undercover Boss” have praised the effect that the show has had on their bottom line — even their company stock.[…] Continue Reading »