Archive for undercoverboss SmartBlogs

In a world where 1 billion people use smartphones, many can’t believe that I run a company without one. They can’t imagine life without e-mail, Google, and Facebook in their pocket.

We expect instant gratification and accessibility; a smartphone is considered a necessity, not a convenience. However, keeping my flip phone and saying “no” to constant interruptions was one of my most profitable business decisions.[…] Continue Reading »

This guest post is an excerpt from “Judgment on the Front Line: How Smart Companies Win By Trusting Their People,” by Noel M. Tichy and Chris DeRose. They have advised CEOs worldwide and worked with Royal Dutch Shell, Ford Motor, 3M and Hewlett-Packard.

The popularity of CBS’ reality TV show “Undercover Boss” is rooted in a simple, if not always convenient, truth: Many CEOs have little actual knowledge of how work gets done in their organizations.[…] Continue Reading »

When I was 15, someone tried to kill me for a piece of pizza.

It was late August and I was working at a pizza stand at an amusement park. The temperature was almost 100 degrees and the line for food was so long I couldn’t see the end of it from my place at the register.[…] Continue Reading »

How CEOs spend their time; why you might want to get rid of some of your workers; and the definition of zarf.

It’s all on this past week’s top 5 most-clicked links in SmartBrief on Leadership:

The values of hard work and humility ran throughout Sunday’s episode of “Undercover Boss,” featuring Baja Fresh CEO and co-owner David Kim posing as reality-show contestant Ken Sang, and culminating in Kim giving away a Las Vegas franchise to one of the fast-casual chain’s particularly impressive young managers.

General manager Jose started at the chain’s Las Vegas store as a cook after his family moved from Mexico, spending two years in the job as he learned to speak English and began to hone the skills he would need to realize his dream of owning a restaurant.[…] Continue Reading »