Archive for strategy SmartBlogs

One of the easiest ways to create chaos in your workplace is to announce a major change. Change is often necessary, but if it’s enacted poorly or too broadly, it can cause the well-worn structure of a business to break down almost completely.

As a business leader, you may dread change for this very reason. But you don’t have to.[…] Continue Reading »

There is no shortage of articles about the troubles at Yahoo, which today has its quarterly earnings announcement. The core problem is the lack of a “big idea” that would represent new consumer offerings or dramatic changes to existing products that would generate genuine consumer excitement.

Unfortunately, Yahoo has basically been following a “me-too” strategy. Facebook and Google went big into mobile ads, so Yahoo eventually announced its efforts in this area.[…] Continue Reading »

Three years ago a gathering of customer service professionals proved to be a dour affair, as these well-meaning folks grappled with the onslaught of social media. Back then, social was an irritant: a brightly costumed character that many hoped would just go away with a bite-sized homage. Fast forward to the recent Incite Customer Service Summit and you’d see, like I did, a transformation not unlike Clark Kent’s transformation to Superman.[…] Continue Reading »

If the company is the bus and its leader is the driver, as Jim Collins’ famous analogy states, then it stands to reason that when the bus is moving, the driver should mostly be looking out the windshield (toward the future) rather than consulting the rear-view mirror.

Yet I still see many CEOs who attempt rear-view leadership.[…] Continue Reading »

They did it! Tommy Caldwell and Kevin Jorgeson climbed a rock that everyone thought was impossible to climb. Much has been written and more will be written about their extraordinary feat.

One view of their climbing that has struck me is that there are many lessons for leaders that we can glean from what they did. So as I continue to share vicariously in this ultimate event, I can’t help but think about the extraordinary examples of leadership that we have learned from the two men.[…] Continue Reading »