Archive for socialmedia SmartBlogs

Today’s consumers, especially those in the millennial generation, are not easy to win over. Social media has created an environment where consumers feel comfortable voicing their honest opinions. This is often why social media is seen as a double -edged sword. But social media is here to stay and it gives a brand the opportunity to engage with their customers even when they are not at the restaurant.[…] Continue Reading »

Crowdtap has released an infographic that details the results of research into the intersection of holiday shopping and social.

This research was conducted with Crowdtap’s head of research, Rachel Schwartz, formerly director of the Innovations Practice at Nielsen.
Some of the key takeaways:

  • Holiday gift discovery on social is up from 64.8% in 2013 to 76% in 2014.
  • […] Continue Reading »

What’s the most exciting innovation in health care today?

If you’re thinking 3-D printing, Apple Health and Healthkit or your Fitbit, you’re missing something big, according to Susannah Fox, entrepreneur in residence with the Robert Wood Johnson Foundation who previously worked as an associate director at the Pew Research Center.

“The most exciting innovation in health care today is people talking to one another,” Fox told attendees at the America’s Health Insurance Plans Ops/Tech Forum in Phoenix last month.[…] Continue Reading »

In my last post, I concluded it might be time to “call in the cavalry” and perform a social media audit. Several marketers responded to that post identifying issues they felt warranted further investigation and new solutions sets. Based on that feedback, here are the top seven signals that precipitate a social media audit:

An ambitious growth agenda
The biggest surprise to me was that among the audit requestors, many were fast-growing midsized companies looking to maintain if not accelerate sales increases.[…] Continue Reading »

When was the last time you tuned into a podcast? If you’re like 15% of Americans over the age of 12, it was within the past month. While 15% may not sound like much, consider that Twitter is used by approximately 18% of American adults — an only slightly larger slice of the pie that has had a profound impact on everything from how we consume news to how we engage with our friends and favorite shows.[…] Continue Reading »