Archive for productivity SmartBlogs

Many organizations measure how satisfied customers are with their products, services and with the customer-service experience. Those organizations may not do much with the data gathered, but they do have systems in place to measure customer service.

Too few organizations measure how satisfied employees are with their company, their boss, their colleagues and their work environment. The organizations that do gather this data may not do much with it, which is unfortunate.[…] Continue Reading »

“We can meet or we can work. We can’t do both.” ~ Dan Altobello, business leader

It is estimated that senior executives spend 50% to 75% of their time in meetings with each other. In my work, I hear good people say, “I see our top managers maybe two or three times a year, in the lobby of our building.”

This is why 70% of our people do not feel fully engaged, why morale is generally low.[…] Continue Reading »

Did your New Year’s resolutions include being a better leader? Perhaps not exactly, but if you’re like the many people who want to “get more organized” — it’s the No. 2 resolution, according to research by University of Scranton — then there are opportunities to up your leadership game. But it won’t happen automatically: a mere 8% of people say they fully adopt their New Year’s resolutions, so leaders need a system to stay the course.[…] Continue Reading »

“Intellectual tasting of life will not supersede muscular activity. If a man should consider the nicety of the passage of a piece of bread down his throat, he would starve.” ~ Ralph Waldo Emerson, “Experience,” “Essays: Second Series”

Most of us do not receive the luxury of endless contemplation. Most humans through history have not been afforded this.[…] Continue Reading »

There’s a reason why Nike adopted the slogan “Just do it.” Actually, the expression may have originated with Amelia Earhart, who said, “The most effective way to do it is to do it.”

The habit of procrastination deserves special attention because it is so widespread and so costly. In addition to robbing you of time, procrastination can cause you to question your own value and abilities.[…] Continue Reading »