Archive for problemsolving SmartBlogs

Sara leaned back, crossed her arms, and sighed.

“It’s not right! My VP expects me to hit these numbers, but customers want updates, and research is focused on new products and won’t give me the time of day.”

She shook her head. “I guess I’ll go down to R&D and tell them they’ve got to change their attitude or the company’s going to end up in the toilet.[…] Continue Reading »

As the leader of your team you have many roles, including coach, referee, teacher and boss. Being comfortable in multiple hats is a cornerstone of your position.

One thing you can’t be in such a position is an avoider. When a problem pops up that your team is eager to ignore, you have to be the one to rally the group together and get things done.[…] Continue Reading »

Gap International’s Leveraging Genius Conference was held two weeks ago in Scottsdale, Ariz. Nearly 200 global executives and their teams from multiple industries and cultures came together in a weeklong journey to discover and leverage the origins of their own great performance (SmartBrief recently interviewed Gap co-Chief Operating Officer Bob Rothman). The following excerpts come from Gap’s recent post-conference interview with Kaye Foster-Cheek, senior vice president of global human resources at Onyx Pharmaceuticals, about the business impact of this work.[…] Continue Reading »

In 1998, a 35-foot boat called the AFR Midnight Rambler accomplished an amazing feat — winning one of the toughest ocean races in the world. The Sydney to Hobart is demanding every year, but in 1998, an unexpected “weather bomb” hit the fleet, creating 80-foot waves and 100-mile-per-hour winds.

While bigger, better-equipped boats tried to maneuver around the storm, the crew of the AFR Midnight Rambler chose to head directly into its path and ultimately won the coveted Tattersall’s Cup — the smallest boat to win in 10 years.[…] Continue Reading »

SmartPulse — our weekly nonscientific reader poll in SmartBrief on Social Media — tracks feedback from leading marketers about social media practices and issues. Last week’s poll question: Have you ever crowdsourced a problem? Were you happy with the result?

  • No, but I’m interested in trying it: 32.72%
  • Yes, and I would do it again: 27.78%
  • Not sure what crowdsourcing is: 21.60%
  • No, and I’m not interested in trying it: 13.58%
  • Yes, but I wouldn’t do it again: 4.32%

Crowdsourcing is like the practical uncle of social media: none of the fuzzy nonsense about engagement, just a laser focus on solving a problem.[…] Continue Reading »