Archive for negotiation SmartBlogs

In part 1, we discussed having conversations with difficult people, where the main issue is never expecting such people to not be difficult and finding a way to stay centered and unprovoked by them.

In part 2, the issue becomes how to master difficult conversations with good people.

Characteristics of good people

  • Low maintenance, i.e., easy to please, difficult to upset
  • Take life but not themselves too seriously
  • Passionate and compassionate
  • Work well on their own and as team player
  • Don’t buy into negativity
  • Someone you’d want your sister, brother or child to marry

What are some of the most common kinds of difficult conversations?[…] Continue Reading »

Difficult people. Ah, one of my favorite topics about some of my least favorite people.

You know whom we’re talking about. They’re the high-maintenance ones who are easy to upset and difficult to please, who take everything personally, who whine, blame, complain, make excuses, feel sorry for themselves and where just the mention of their name causes you to have a knot in your stomach and walk on eggshells (aka their “thin skins”) around them.[…] Continue Reading »

Do you want to be able to influence others better? Want to make your sales quota? Want to motivate your team? Try practicing empathy.

In my executive coaching work, one of the biggest differentiators of effective leaders I’ve observed is how they practice empathy — being able to put themselves in the shoes of others. It is a critical part of our emotional intelligence, or EQ, and unlike IQ, we can actually increase our ability to be empathetic.[…] Continue Reading »

Why never agreeing to an initial compromise helps negotiations with the IRS; how to use managers to effectively engage employees; and how to avoid uncomfortable confrontations when giving team assignments.

It’s all in this past week’s most clicked links in SmartBrief for CFOs:

Image credit: narvikk, via iStock Photo

SmartBrief’s Linsey Isaacs contributed to this post.[…] Continue Reading »

This guest post is written by Jim Camp, CEO of Camp Negotiation Systems, who has trained and coached over 100,000 people through thousands of negotiations in more than 500 organizations. He is founder of J. Camp University, which offers credentialed negotiation courses to organizations and individuals. His best-selling book, “Start with No,” published by Crown Business, has been translated into 12 languages.[…] Continue Reading »