Archive for mistakes SmartBlogs
How often do you think about mistakes you make in your job?
As an exercise, it may be worthwhile taking the time to itemize a top five list of mistakes you have made in your career. By focusing on what you did wrong, you will realize your limits, and you likely will also realize something else — your ability to recover from those mistakes![…] Continue Reading »
The last thing any company wants is to need to send an apology email. It undermines the company’s brand credibility, and it’s a little humiliating. But no one is perfect, so every company will send one eventually.
Apology emails are less painful when you’ve prepared. But before we talk preparations, let’s consider the main reasons companies apologize:
1.[…] Continue Reading »
As a leader, what’s your first reaction when someone comes to you and tells you they made a mistake? While you may or may not verbalize your thoughts, you may be thinking to yourself:
- Oh crap!
- What the hell were you thinking?!
- How could you be so stupid?!
- OMG, how are we going to clean up this mess?
Your team is made up of some of the best — you have seen them in action and you know they’re great players. Every day, you see them minimize risk, manage issues and deliver quality work. They almost always execute flawlessly and you trust them to get the job done, praising and motivating them to perform well.[…] Continue Reading »
“To be persuasive, we must be believable; to be believable, we must be credible; to be credible, we must be truthful.” ~ Edward R. Murrow
One of the hardest talks that I had to give took place right before the beginning of my third year as head of school. It was at the back-to-school full faculty meeting and I needed to clear the air about an issue that was on many people’s minds.[…] Continue Reading »