Archive for MattRidings SmartBlogs

Social media return on investment is a contentious, confusing subject for many people. But I’m going to answer all of your deeply held, esoteric social media ROI questions. I will share a scalable system for computing results you want from money you’re putting into your social media campaign, starting in the next paragraph. What? You don’t believe me?[…] Continue Reading »

This post is by Bridget Jewell, public relations manager for Mall of America. She focuses on pitching stories to the media, project management, crisis communication, community management and serves as co-editor for the Mall of America blog.

Metrics and measurement are the hottest topic in social media right now. Thought leaders in the analytics industry are struggling to decide if there are — or can be — standard analytics for social media and if so, what are they?[…] Continue Reading »