Archive for managingateam SmartBlogs

You cannot have a best-in-class call center without a rock star director.

This may sound extreme, but I assure you it isn’t. I’ve seen centers with solid potential downsized and closed far to often when they could have been salvaged with better leadership. I’ve also seen the amazing turnarounds happen in just a few months when the only dynamic that changed was the leader.[…] Continue Reading »

Many organizations today are fighting a battle of the bulge. No, it has nothing to do with wellness programs, insurance premiums or weight-loss competitions. But it is a huge health hazard for business.

Over the past decade, many companies and institutions have suffered downsizing, right sizing, outsourcing, rationalizing and a whole lot of other “zings” that have changed the organizational landscape.[…] Continue Reading »

The Young Entrepreneur Council is an invite-only organization comprised of the world’s most promising young entrepreneurs. YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. Read previous SmartBlogs posts by YEC.

If you enjoy this article, join SmartBrief’s e-mail list for our newsletters on small business and entrepreneurialism.[…] Continue Reading »

Accountability in leadership is not a new mindset, as many books and schools over the years have presented. From J. Paul Getty to Rudy Giuliani, leaders of all backgrounds and intentions have attempted to define the subject.

Yet for the many thoughts presented there has been a drift from self-accountability to accountability throughout the entire organization. Over the past couple of decades, a shift has occurred which has made accountability a negative and fearful concept.[…] Continue Reading »

Peter, an executive on the CEO’s team, hired me to work with him. Something wasn’t working in his relationships with his peers on the team, and he wanted to figure it out.

He felt ignored, dismissed and disrespected by his peers. They seemed to avoid Peter and often went around him to others in his organization for decisions that he should be making.[…] Continue Reading »