Archive for JulieWinkleGiulioni SmartBlogs
This post is part of the series “Communication,” a weeklong effort co-hosted by SmartBrief’s SmartBlog on Leadership and the folks at Switch & Shift. Keep track of the series here and check out our daily e-mail newsletter, SmartBrief on Leadership. Don’t subscribe? Sign up.
The changing nature of communication is a popular topic in professional journals and water-cooler conversations.[…] Continue Reading »
Employee engagement was one of the most discussed and written-about leadership topics of 2013. And it will likely continue to be in the year to come — with good cause. Engagement has been positively correlated with employee retention, customer service/satisfaction, productivity, and profitability.
But, have you ever wondered about all of the information that exists on the subject?[…] Continue Reading »
In the 1980s, MBWA was the rage. It involved the radical notion that leaders could drive better results by stepping out of their offices and engaging with employees and the work flow in a less formal, more impromptu fashion. “Management by walking around” changed the cadence of business — in large part through greater leadership involvement and presence.[…] Continue Reading »
How much does your organization spend each year to hire, train, support and bring together the right team? How much time is invested in off-sites, ropes courses, style profiles, and other events designed to build team cohesion and results? How happy are you with the outcome?
Most organizations invest heavily in activities designed to build teams and support the results they are capable of delivering.[…] Continue Reading »
Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She outlined the many hiccups and problems they encountered, the way data dropped out of fields and calls were habitually misdirected.[…] Continue Reading »