Archive for JohnBaldoni SmartBlogs
Customer service is something that is a reflection of corporate values.
Good service is a reflection of good values. When an employee says that management makes it easy to do what’s right, it means they are teaching employees to put customers first and, most importantly, backing it up by example.
Organizations whose cultures place a premium on doing what’s right are organizations for which employees want to work and customers want to patronize.[…] Continue Reading »
Anyone who is seeking to persuade, negotiate, or sell something is wise to learn the art of the sound bite.
Good sound bites are brief, pithy statements that sum up what you are trying to say. Short, sweet and to the point.
Proficient users of sound bites are attuned to their usage. This comes from being well read.[…] Continue Reading »
Looking to get to the top of your organization? You’d better work on your motivation skills. That finding comes from a survey by IIC Partners headquartered in London.
As the survey explained, “68 percent of top leaders say they preferred a senior executive who could motivate and inspire others” over the ability to perform well.
When employees see that their boss walks the talk, stands up for them, and has a clear vision, they are motivated to follow. And when they see a leader who believes that his/her job is to serve (rather than being served) they are all the more motivated.[…] Continue Reading »
Are you overlooking the talents and skills of someone on your team?
Some star performers may lack the confidence to challenge conventional thinking about themselves and therefore they stay in their given roles.
Those who manage the talent pipeline would be wise to heed the words of composer Ludwig von Beethoven, who wrote, “The barriers are not erected which can say to aspiring talents and industry, ‘Thus far and no farther.’”
Talent wins![…] Continue Reading »
Roll the dice!
That’s what leaders must do from time to time. Complacency is always problematic.
Novelist William Faulkner once noted, “You cannot swim for new horizons until you have courage to lose sight of the shore.”
That’s what good leaders do from time to time, and, in the process, they push their organizations toward new goals.[…] Continue Reading »