Archive for intranet SmartBlogs

Internal communication at a huge corporation like Verizon has its problems. For example, when it comes to collaboration on big issues, some employees might have questions like, “Who do I talk to about this?” or, “Has anyone else had this experience?” These are the questions that communication like email can’t answer productively.

According to Laurie Shook, Verizon’s Portfolio Leader, this communication barrier is where internal social programs can step in to help.[…] Continue Reading »

What could help a huge corporation such as McGraw-Hill operate more efficiently, connect global offices, crowdsource ideas and develop products? Patrick Durando, senior director of global new media, prescribed a social intranet. It’s kind of like Facebook for an enterprise — but, Durando warns, don’t tell your executives that.

Instead, tell them about the story of how one employee met with a client, figured out the person’s biggest issue, essentially “tweeted” it internally and received 25 answers across all departments on his cab ride back to the office.[…] Continue Reading »

William Amurgis, director of internal communications at American Electric Power, spent his International Association of Business Communicators session sharing key elements of AEP’s successful and social intranet, AEP NOW.

AEP keeps it simple and built its intranet in-house. Amurgis has a team of two writers and two Web developers who report directly to him. Yes, internal communicators — you read that right.[…] Continue Reading »