Archive for engagement SmartBlogs
Many organizations measure how satisfied customers are with their products, services and with the customer-service experience. Those organizations may not do much with the data gathered, but they do have systems in place to measure customer service.
Too few organizations measure how satisfied employees are with their company, their boss, their colleagues and their work environment. The organizations that do gather this data may not do much with it, which is unfortunate.[…] Continue Reading »
There were 25 managers in a recent leadership program I facilitated. Part of the program included a pre-work assessment where each manager and their direct reports assessed the manager’s leadership behaviors and overall effectiveness.
For many leaders around the globe today, such feedback is unusual — and a bit threatening. Most organizations don’t provide leaders with this kind of feedback very often.[…] Continue Reading »