Archive for employeeengagement SmartBlogs

This post is adapted from “Why Should Anyone Work Here? What It Takes to Create an Authentic Organization,” (Harvard Business Review Press, November 2015) by Rob Goffee and Gareth Jones.

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The key idea in workplace is “place.” And arguably, in a knowledge-based or clever economy (to use our term from a recent book), this is the new task of leadership: less directly to excite others, more to orchestrate or to create environments where others can follow their own authentic obsession.[…] Continue Reading »

Three years ago a gathering of customer service professionals proved to be a dour affair, as these well-meaning folks grappled with the onslaught of social media. Back then, social was an irritant: a brightly costumed character that many hoped would just go away with a bite-sized homage. Fast forward to the recent Incite Customer Service Summit and you’d see, like I did, a transformation not unlike Clark Kent’s transformation to Superman.[…] Continue Reading »

Nap rooms, on-site daycare centers and free food at gourmet cafeterias. These perks — typically offered by large companies with deep pockets — are often touted as evidence that the companies that offer them have “great” company cultures. If that’s the measure of outstanding company cultures, many small-business owners figure it’s out of their reach.

Don’t get discouraged, says Jessica Rohman of the Great Place to Work Institute.[…] Continue Reading »

The Young Entrepreneur Council is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC launched BusinessCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. Read previous SmartBlogs posts by YEC.

If you enjoy this article, join SmartBrief’s e-mail list for our newsletters on small business and entrepreneurialism.[…] Continue Reading »

Collaboration is a powerful tool organizations can use to boost employee engagement. Working together toward common goals creates a sense of shared values and identity, and strengthens relationships among employees and teams.

Those relationships are key to employees’ engagement levels, which is why engagement surveys often include questions about whether people have friends at work or enjoy the people they work with.[…] Continue Reading »