Archive for employeeengagement SmartBlogs

Tony Hsieh knows the value of knowledge sharing. The Zappos CEO could have kept his industry-changing standards for customer service, employee engagement, and corporate culture to himself, but he chose to share them — and even wrote a book on his philosophy.

Why would Hsieh reveal his billion-dollar company’s secrets to success? Because he understands that sharing knowledge is good for business.[…] Continue Reading »

It’s clear that transparency in the workplace creates a better office culture, but it is also vital to organizational success. It starts with having a transparent leader. Do your best people understand the company vision? Can they accurately align their own goals with those of the company? Do they know how well the company is doing?

If not, you’re probably not as open and honest with your employees as you should be.[…] Continue Reading »

Is your workplace dull and frustrating, or is it engaging and inspiring?

This is a question I pose to leaders frequently. Most leaders pay more attention to the way their team is performing than to the way their team is operating.

A reader asked me recently about the nature of the “yes or no” answer I was forcing to this question.[…] Continue Reading »

Many years ago, when I was a corporate training consultant, my client hired a translator named Antonio to work with me to convert a two-day supervisory skills training program from English to Spanish.

The participants of this class all spoke English, but said they’d be more comfortable learning in their native language. Although I hold a degree in Spanish, my Spanish-speaking skills were rusty; a person more skilled in the language was necessary to bring the training to life.[…] Continue Reading »

When I worked at Marriott, stories of Bill Marriott visiting hotels during his travels became legendary. He wouldn’t just check in for a night or two while visiting key clients and attending to high-level business concerns, he would walk the back of the house and the front of the house and talk to staff members at all levels along the way.[…] Continue Reading »