Archive for employeeengagement SmartBlogs

Over 75 years ago, Chester Barnard published a landmark book called “The Functions of the Executive.” In it, he makes a key observation: “Successful cooperation in or by formal organizations is the abnormal, not the normal, condition.”

In other words, organizations don’t cooperate naturally. That’s why one of the fundamental roles of the CEO is to proactively build the basis of successful cooperation: organizational alignment.[…] Continue Reading »

Tony Hsieh knows the value of knowledge sharing. The Zappos CEO could have kept his industry-changing standards for customer service, employee engagement, and corporate culture to himself, but he chose to share them — and even wrote a book on his philosophy.

Why would Hsieh reveal his billion-dollar company’s secrets to success? Because he understands that sharing knowledge is good for business.[…] Continue Reading »

It’s clear that transparency in the workplace creates a better office culture, but it is also vital to organizational success. It starts with having a transparent leader. Do your best people understand the company vision? Can they accurately align their own goals with those of the company? Do they know how well the company is doing?

If not, you’re probably not as open and honest with your employees as you should be.[…] Continue Reading »

Is your workplace dull and frustrating, or is it engaging and inspiring?

This is a question I pose to leaders frequently. Most leaders pay more attention to the way their team is performing than to the way their team is operating.

A reader asked me recently about the nature of the “yes or no” answer I was forcing to this question.[…] Continue Reading »

Many years ago, when I was a corporate training consultant, my client hired a translator named Antonio to work with me to convert a two-day supervisory skills training program from English to Spanish.

The participants of this class all spoke English, but said they’d be more comfortable learning in their native language. Although I hold a degree in Spanish, my Spanish-speaking skills were rusty; a person more skilled in the language was necessary to bring the training to life.[…] Continue Reading »