Archive for employeeengagement SmartBlogs

Is your workplace dull and frustrating, or is it engaging and inspiring?

This is a question I pose to leaders frequently. Most leaders pay more attention to the way their team is performing than to the way their team is operating.

A reader asked me recently about the nature of the “yes or no” answer I was forcing to this question.[…] Continue Reading »

Many years ago, when I was a corporate training consultant, my client hired a translator named Antonio to work with me to convert a two-day supervisory skills training program from English to Spanish.

The participants of this class all spoke English, but said they’d be more comfortable learning in their native language. Although I hold a degree in Spanish, my Spanish-speaking skills were rusty; a person more skilled in the language was necessary to bring the training to life.[…] Continue Reading »

When I worked at Marriott, stories of Bill Marriott visiting hotels during his travels became legendary. He wouldn’t just check in for a night or two while visiting key clients and attending to high-level business concerns, he would walk the back of the house and the front of the house and talk to staff members at all levels along the way.[…] Continue Reading »

Getting caught up on my never-ending stack of periodicals on a cloudy Sunday morning, I read with delight and admiration about Salesforce.com’s creative approach to allowing pets at work — hardly surprising, it’s called Puppyforce.

But the cute name is not what differentiates it, and permitting pets at the office is not necessarily a new perk. What stands out to me is the strategically innovative way in which Salesforce went about designing their version of this employee benefit and the bona fide emphasis placed, in general, on building a highly engaged workforce.[…] Continue Reading »

Chances are you’re over-thinking your millennial engagement strategy.

What’s really changed

I have this vivid memory of being the youngest and lowest-ranking person in a meeting about employee engagement. We had brought in the big guns to teach us about relating to Gen Xers. I listened to the talk about “this generation” with partial amusement, but mostly disbelief.[…] Continue Reading »