Archive for customerservice SmartBlogs
Listening to customers is easy when you like what they have to say. When they love your product and want more of it, when they express high levels of satisfaction and indicate a willingness to promote you to others, things are great.
What’s not so easy — and what some companies seem almost congenitally unable to do — is listen to the customer when the news is not so good.[…] Continue Reading »
This post is part of the series “Communication,” a weeklong effort co-hosted by SmartBrief’s SmartBlog on Leadership and the folks at Switch & Shift. Keep track of the series here and check out our daily e-mail newsletter, SmartBrief on Leadership. Don’t subscribe? Sign up.
A couple of months ago, a Tesla owner in California plugged his Model S into an outlet in his garage to recharge it, only to realize shortly thereafter that his garage was on fire![…] Continue Reading »
Time Warner Cable will be taken over by Comcast is a $45.2 billion deal pending regulatory approval. The reports are already in about why this deal is happening, why cable companies are so big and monopolistic but also vulnerable.
But what I’m interested in is customer service — or the lack thereof. And, to that end, how cable companies have thrived without being valued by customers and whether that will change.[…] Continue Reading »