Archive for customerservice SmartBlogs

I love eating breakfast at The Original Pancake House down the street from my house. It has great food and great service. I feel at home and always leave with my heart — and belly — full. And the last time I went, I left with my mind full of thoughts after speaking with my waiter.

Yes, the waiter.[…] Continue Reading »

Theoretically, the decision made by many companies and big brands to use social media platforms as a means of customer service makes a lot of sense. Many, if not all, of these companies are already using social media for marketing purposes, so the customer service platform is already proven to be multi-faceted and useful. On top of that, statistics show that 75% of all internet users are on some form of social media, so it’s a natural conclusion that these platforms might be the best direct line for customer service.[…] Continue Reading »

Many companies think they’re building relationships with clients, but until they sink multiple hooks into an organization, the relationship is volatile. The deeper the connection with your customer, the longer it is likely to last.

And, of course, losing existing relationships is costly, considering the second dollar you earn from a client is always more profitable than the first.[…] Continue Reading »

It was a small incident with a big implication! I was in the middle of checking out of the grocery store when the store manager approached the checkout clerk running the cash register. First, turning to me he said, “Excuse me”; then, turning to her he said, “I need to speak to you in private for a moment.”

I could not hear the conversation but clearly heard the phrase “annual performance review” in their brief encounter.[…] Continue Reading »

Have you ever been to a Michelin-starred restaurant? The Michelin Guide was created in 1900 to recognize world-renowned restaurants. Today, its highest-rated 3-star establishments total only 84 worldwide.

While the cuisine gets these restaurants on the Michelin map, it’s not always what keeps them there. It takes innovation, exceptional service, and most importantly, the right people to ensure a restaurant keeps its Michelin stars.[…] Continue Reading »