Archive for customerservice SmartBlogs

Have you ever been to a Michelin-starred restaurant? The Michelin Guide was created in 1900 to recognize world-renowned restaurants. Today, its highest-rated 3-star establishments total only 84 worldwide.

While the cuisine gets these restaurants on the Michelin map, it’s not always what keeps them there. It takes innovation, exceptional service, and most importantly, the right people to ensure a restaurant keeps its Michelin stars.[…] Continue Reading »

I attended a conference in Southern California last week just after the San Bernardino massacre. I couldn’t help but notice the hosts and hostesses throughout the convention center paying close attention to badges. If someone had forgotten to attach it or if it was turned around and not visible, an employee would cordially inquire, make a request to see the badge, or guide the person to the escalators that would remove them from the building.[…] Continue Reading »

The Japanese have a word, omoiyari, which has no English word equivalent, but it means to anticipate the customer’s needs and meet those needs before the customer has to ask, or even before the customer realizes they have that need. Taking care of the customer is the most important element to consider when building a restaurant brand, but it’s not the only thing to consider.[…] Continue Reading »

Lisa was super-friendly and always eager to serve me. She was one of the main reasons I parked my car every week at the off-airport parking facility where she worked. Arriving at Acme Executive Parking, I would pull into the facility and Lisa would be the driver who always rode with me to the terminal. After I got out and retrieved my luggage, she would give me a ticket and then drive my slick-looking sports car back to the lot to park.[…] Continue Reading »

Social media has become an important platform for supermarkets to engage with customers, but retailers need to learn to balance the control they have historically exercised over their communications against the power that their employees and customers wield on sites like Facebook, Twitter, YouTube and Pinterest.

In many cases, it is the customers who are diving the conversation, and often it is to the benefit of supermarket operators, according to three food retailers on a panel on social media at the Food Marketing Institute’s FMI Connect show in Chicago.[…] Continue Reading »