Archive for culture SmartBlogs

Many organizations measure how satisfied customers are with their products, services and with the customer-service experience. Those organizations may not do much with the data gathered, but they do have systems in place to measure customer service.

Too few organizations measure how satisfied employees are with their company, their boss, their colleagues and their work environment. The organizations that do gather this data may not do much with it, which is unfortunate.[…] Continue Reading »

Lately, I’ve noticed everyone seems to be talking about “values.” From major brands such as Whole Foods, which launched its first national advertising campaign featuring a “Values Matter” tagline, to President Obama, who spoke extensively about values during his 2015 State of the Union address.

While discussions surrounding the importance of values in business and in politics are nothing new, the act of declaring one’s values when communicating with a target audience does seem to be trending.[…] Continue Reading »

Today marks the anniversary of Thomas Edison’s birth in 1847. Modern society owes a debt of gratitude to this man who invented the incandescent light bulb, phonograph and early movie cameras, amassing 1,093 U.S. patents for these and other inventions.

What can we learn from innovators such as Edison, especially in how they cultivated cultures of creativity and innovation?[…] Continue Reading »

Consider this: Few of the 500 largest corporations from 50 years ago exist today. They failed to change and became irrelevant, left behind by emerging competitors more in tune with the market.

How is it possible that so many top companies made this same fatal mistake? The answer may lie in a simple explanation. Humans run corporations, and humans have a biological aversion to change.[…] Continue Reading »

When I took over ACAM Advisors in early 2003, investment returns had been below average for several years, and two important clients had recently defected. The majority owners hinted to me that, in their view, layoffs might be in order. From my perspective, the firm’s client list had enough A-list names still on it, and the CVs of the professional staff looked impressive.[…] Continue Reading »