Archive for culture SmartBlogs

Customer service is something that is a reflection of corporate values.

Good service is a reflection of good values. When an employee says that management makes it easy to do what’s right, it means they are teaching employees to put customers first and, most importantly, backing it up by example.

Organizations whose cultures place a premium on doing what’s right are organizations for which employees want to work and customers want to patronize.[…] Continue Reading »

Culture is a real field of study and real, if nothing else, in the sense that people believe in it and can perceive good, bad and nonexistent cultures.

But “culture” used off-hand is vague. It implies stasis when individual humans are not static. An organization is merely a collection of individual humans, and so culture is always fluctuating, affected by internal and external forces, and fragmenting.[…] Continue Reading »

This post is an excerpt from “Connection Culture” (April 2015, Association for Talent Development) by Michael Lee Stallard Jason Pankau and Katharine P. Stallard, which is publishing this Thursday. Michael Lee Stallard is president of E Pluribus Partners, a leadership consulting and training firm based in Greenwich, Conn. Follow him on his blogTwitter, FacebookGoogle+ or on LinkedIn.[…] Continue Reading »

When we think about the makeup of a workplace, tangible aspects often come to mind: location, office space, number of employees, revenue. However, certain intangibles are just as much a part of a company’s identity. Workplace culture tops this list.

Attracting and retaining talent relies heavily on the cohesiveness of worker attitudes, as well as the example set by company leadership.[…] Continue Reading »

Leading others effectively is a balancing act. A leader is charged with getting work done through others while maintaining decorum and possibly even creating workplace inspiration at the same time!

In most organizations, the only metrics that are consistently measured, monitored and rewarded are performance numbers — projects completed on time, analysis and reports done, operating within budgeted parameters, profitability, etc.[…] Continue Reading »