Archive for communication SmartBlogs

The first thing you need to do to get an irrational person to behave rationally is to calm yourself down so that you don’t escalate the situation with your own irrational and emotional reaction.

If you’re viewing a person as irrational, it means they’ve already succeeded in getting you upset enough to take something they’re doing or saying too personally when you shouldn’t.[…] Continue Reading »

When was the last time you observed a human on the verge of a meltdown at work? Or in the middle of a meltdown?

It’s impressive.

Something happens that’s unexpected. A player — sometimes a team leader — pops their cork. They’re upset and frustrated. They might stomp and slam doors. They might yell at others. They’re completely disappointed in something and they let everyone know it.[…] Continue Reading »

It’s bound to happen sometime. You offend a team member. You drop the ball at a critical time. You forget about an important meeting or mishandle a vital project.

You feel terrible. You want to make it right—to fix the problem and be able to move on. But how do you apologize to your boss, co-worker, or employee without making it worse?[…] Continue Reading »

Pfizer, the multinational pharmaceutical giant, has become increasingly intentional about shaping its culture. You can see evidence of Pfizer’s commitment in Ian Read’s letter to stakeholders the year after he became CEO:

In 2011, we thoroughly explored what our culture is and how it needs to evolve. We engaged with leaders across the business and sought the candid input of approximately 11,000 colleagues globally.[…] Continue Reading »

Poor use of PowerPoint is such a common bad habit that it’s almost become the norm in the corporate world. Yet it’s not such a hard habit to break when you apply the simple and potent PowerPoint strategies that we address in this two-part series.

Last time, we focused on some of the common habits that even veteran speakers can fall into:

  • Following equations of “X slides per minute”
  • Putting too much text on a slide
  • Leaving out visuals

See part one of our series.[…] Continue Reading »