Archive for communication SmartBlogs
I can’t believe I’m going to do this. I’m about to share my secret weapon for change communications. When I tell you my methods you’ll say, “Right, I knew that all along.” But the real question is, do you apply what you know?
Early in my career, I worked at a heavy-manufacturing plant. We were implementing a new product line intended to improve quality, cost and competitiveness.[…] Continue Reading »
Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She outlined the many hiccups and problems they encountered, the way data dropped out of fields and calls were habitually misdirected.[…] Continue Reading »
My daughter recently started ukulele lessons. At the first lesson, her instructor explained that music is composed of three things: “melody,” which is made up of notes along the scale, “harmony,” which is the chords, and “rhythm,” the beat of the music. In listening to this explanation, it was easy to draw parallels to how leaders communicate messages to their teams.[…] Continue Reading »
When my youngest son graduated high school this year, I celebrated with a blog post about what I’ve learned about leadership by being a parent.
SmartBlog readers had a lively discussion on the post, and several asked me to address some other lessons learned, including how employees and children are different as well as what role compassion and creativity play in the workplace.[…] Continue Reading »