Archive for communication SmartBlogs

Your team is looking to you for answers, but you don’t have many. There are a lot of moving parts, and more’s uncertain than certain. Perhaps your job’s affected and you’re dealing with your own angst.

Meanwhile the work must get done. After all, this could take a while, and suffering results will only make matters worse. How do you inspire confidence in the context of an uncertain future?[…] Continue Reading »

Dr. Floyd Loop is the former CEO of The Cleveland Clinic, and under his stewardship from 1989 to 2004, the Clinic grew from an outstanding Northeast Ohio hospital into a world-renowned health care, teaching and research organization.

Since then, Dr. Loop has served on the boards of several companies, and wrote a book, “Leadership and Medicine,” in which he cites “the capacity to absorb and integrate information from many sources” and being alert to the signals and warnings of a brewing crisis as part of the characteristics and qualities of an effective leader.[…] Continue Reading »

Speaking at a conference is an exciting and challenging prospect. It’s also good professional development. Taking a speaking role builds your self-confidence, shows your expertise and supports a key leadership communication skill: public speaking. But not all speakers are created equal.

The last conference I attended featured more than 20 speakers. Each one had proven expertise and know-how, but there was a large divide between the effective and ineffective speakers.[…] Continue Reading »

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As a coach and workshop facilitator, I frequently get calls that sound something like this:

“I’m looking for someone who can give a workshop to my staff on the topic of _________. My plan is for us to do an introductory session in a few weeks and then follow up soon after with the next phase of the professional development.[…] Continue Reading »

Crises often occur unexpectedly. What can never be unexpected is a leader’s response.

The leader must assume control of the response with alacrity as well as authority. Integral to the response must be the leader’s command presence and the ability to communicate coherently and correctly.

Do these things and the crisis will remain, but people involved in the crisis will be assured that someone is in charge and is mobilizing the right resources and right people to solve the problem.[…] Continue Reading »