Archive for ChrisEdmonds SmartBlogs
Many organizations measure how satisfied customers are with their products, services and with the customer-service experience. Those organizations may not do much with the data gathered, but they do have systems in place to measure customer service.
Too few organizations measure how satisfied employees are with their company, their boss, their colleagues and their work environment. The organizations that do gather this data may not do much with it, which is unfortunate.[…] Continue Reading »
For many organizations, as the new year begins, performance-management processes kick in.
When people think about performance management, they’re rarely enthused! The response to performance planning is typically neutral, at best.
My experience with clients is that their current performance-management systems are not as relevant to real work and real opportunities as they could be. Performance management today is typically not about developing new skills and greater contribution.[…] Continue Reading »
The holiday season is often spent frenetically buying gifts, attending or hosting parties, and celebrating the end of one calendar year and the start of the next.
This activity is in addition to your regular work and life activities. It can be exhausting!
I think we all would be well-served by taking a close look at how we spend our time each day.[…] Continue Reading »
Is your workplace dull and frustrating, or is it engaging and inspiring?
This is a question I pose to leaders frequently. Most leaders pay more attention to the way their team is performing than to the way their team is operating.
A reader asked me recently about the nature of the “yes or no” answer I was forcing to this question.[…] Continue Reading »
There were 25 managers in a recent leadership program I facilitated. Part of the program included a pre-work assessment where each manager and their direct reports assessed the manager’s leadership behaviors and overall effectiveness.
For many leaders around the globe today, such feedback is unusual — and a bit threatening. Most organizations don’t provide leaders with this kind of feedback very often.[…] Continue Reading »