Archive for BarryMoltz SmartBlogs
Live from #OPENNYT: Productivity tips from 5 people who do plenty
By Brooke Howell on June 26th, 2012 | 265643 comments on this posthttp%3A%2F%2Fsmartblogs.com%2Fleadership%2F2012%2F06%2F26%2Flive-opennyt-productivity-tips-5-people-plenty%2FLive+from+%23OPENNYT%3A+Productivity+tips+from+5+people+who+do+plenty2012-06-26+21%3A33%3A36Brooke+Howellhttp%3A%2F%2Fsmartblogs.com%2F%3Fp%3D26564
One of the hardest things we all deal with is how to get everything done to be successful and productive, said Jane Applegate, producer of the Applegate Group, at the opening of a panel at The New York Times Small Business Summit on how to get more done.
But “don’t mistake being busy with being productive.[…] Continue Reading »
How to make customer service easy for your employees
By Barry Moltz on March 14th, 2012 | 228123 comments on this posthttp%3A%2F%2Fsmartblogs.com%2Fleadership%2F2012%2F03%2F14%2Fhow-to-make-customer-service-easy-for-your-employees%2FHow+to+make+customer+service+easy+for+your+employees2012-03-14+11%3A00%3A14Guest+Bloggerhttp%3A%2F%2Fsmartblogs.com%2F%3Fp%3D22812
Barry Moltz helps small businesses get unstuck. Sometimes, they have hit the sales glass ceiling. Other times, they run out of cash or the business owner becomes utterly exhausted. Through decades of experience running his own companies and consulting hundreds of other, internationally acclaimed business expert and author Barry Moltz has identified the six major areas where almost every business gets stuck: Sales, Cash, People, Social Media, People and Personal Productivity.[…] Continue Reading »
Customer service is the new marketing
By Brooke Howell on December 13th, 2010 | 1344926 comments on this posthttp%3A%2F%2Fsmartblogs.com%2Fsocial-media%2F2010%2F12%2F13%2Fcustomer-service-is-the-new-marketing%2FCustomer+service+is+the+new+marketing2010-12-13+14%3A34%3A56Brooke+Howellhttp%3A%2F%2Fsmartblogs.com%2Fsocialmedia%2F%3Fp%3D13449
Barry Moltz is serious about customer service. So much so, in fact, that his nightmares center on bad customer service scenarios, he told attendees of the GrowSmartBiz Conference this month. Moltz says he even owns a button that says, “Just give me good customer service and nobody gets hurt.”
That’s serious.
Businesses of all sizes that are serious about surviving and thriving need to listen to Moltz’s assertion that customer service is the new marketing.[…] Continue Reading »

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