Archive for Andy’sAnswers SmartBlogs
By Andy Sernovitz on January 30th, 2014 | 489121 comment on this postAndy%27s+Answers%3A+How+Keurig+earns+its+customers%27+love2014-01-30+14%3A03%3A13Andy+Sernovitzhttp%3A%2F%2Fsmartblogs.com%2F%3Fp%3D48912
One morning, an entire neighborhood in New York woke up with brand new Keurig brewers on their doorsteps. It wasn’t because they won a contest or because they asked for them — it was all a part of Keurig’s surprise and delight mission they carried out in L.A. and Miami.
According to Crystal King, Keurig’s social media manager, giving away brewers is just one way they earn loyal fans and word of mouth (like the 1,000 social media posts and 3 million impressions they earned from this campaign).[…] Continue Reading »
By Andy Sernovitz on January 23rd, 2014 | 487151 comment on this postAndy%27s+Answers%3A+How+Dunkin%27+Donuts+learned+to+celebrate+its+fans2014-01-23+12%3A25%3A40Andy+Sernovitzhttp%3A%2F%2Fsmartblogs.com%2F%3Fp%3D48715
“If someone is going to get a tattoo of your brand, you should figure out a way to celebrate them,” says Jessica Gioglio, social media manager for Dunkin’ Donuts. According to Jessica, their celebratory strategy was inspired by a Facebook fan who sent them a photo of her Dunkin’ tattoo.
In her presentation at SocialMedia.org’s BlogWell conference, Jessica shares how a fan-centric approach has helped Dunkin’ Donuts earn customer loyalty, create fun content, and keep the conversation going.[…] Continue Reading »
By Andy Sernovitz on January 16th, 2014 | 48557Comment on this postAndy%27s+Answers%3A+Why+EMC+had+to+rein+in+its+%22Social+Sprawl%222014-01-16+15%3A57%3A42Andy+Sernovitzhttp%3A%2F%2Fsmartblogs.com%2F%3Fp%3D48557
EMC Corp. had something good going for them: Executives who encouraged employees to be social. But it led to something negative: Too many EMC-branded accounts competing for fans’ attention.
Their senior social media manager, Thom Lytle, calls it the “Social Sprawl.” The number of followers across all of their social media accounts spiked for a few accounts and flat-lined for the rest — meaning their social media message was spread too thin.[…] Continue Reading »
By Andy Sernovitz on October 17th, 2013 | 46724Comment on this postAndy%27s+Answers%3A+How+UCB+Pharma+creates+a+social+strategy+around+their+customers2013-10-17+11%3A15%3A10Andy+Sernovitzhttp%3A%2F%2Fsmartblogs.com%2F%3Fp%3D46724
If you’re wondering what a pharmaceutical company is doing in social media, you’re not alone. Regulation, corporate culture and touchy subject matters kept UCB Pharma from completely engaging on Facebook and Twitter until this year. But according to Social Media Manager Greg Cohen, the company’s presence in social serves an important purpose: telling their customers’ stories.[…] Continue Reading »
By Andy Sernovitz on October 10th, 2013 | 466421 comment on this postAndy%27s+Answers%3A+How+Whole+Foods+balances+local+and+national+social+strategies2013-10-10+14%3A09%3A56Andy+Sernovitzhttp%3A%2F%2Fsmartblogs.com%2F%3Fp%3D46642
Whole Foods Market gives a lot of power to its local stores, from choosing which products to offer to deciding on the kinds of sales to have. So it makes sense that they also give their local stores some decision-making power in social media. In fact, the reason Whole Foods Market has local social media is because its stores asked for it.[…] Continue Reading »