Posts Tagged ‘yelp’
Geolocation for businesses: How to handle your checked-in customers
Matthew Latkiewicz works as the managing editor for Zengage, Zendesk’s blog about customer service 2.0. Zendesk recently released a version of its help-desk software for the Blackberry. The etiquette for interacting with a customer who walks through the door of your business is pretty clear. In most cases, you greet them with a warm welcome [...]
Is it better to Yelp or to Tweet?
Figuring out what form of social media works best for your small business or restaurant is an ongoing process. SmartBrief Senior Editor Megan Conniff reached out to the front-of-house manager Nicole Maddocks at Garrido’s Restaurant in Austin, Texas, to learn how this young business is tackling social media and engaging its customers. Maddocks is responsible [...]
With changes, Yelp offers a peek behind the curtain
Yesterday CEO Jeremy Stoppelman announced substantive changes to the way Yelp displays and filters reader reviews. These changes directly impact the way users and businesses utilize the review site. Two product changes are now live on the Yelp site: Visibility into filtered reviews: Yelp users now can see reviews that have been removed from the [...]
SmartBrief on: How to handle customer comments
We don’t always think of sites such as Yelp and Amazon as part of the social-media world. But user comments — whether they’re on a retailer’s Web site, a dedicated network or even your own blog — are really at the heart of social-media marketing. If you’re ignoring user comments, you’re missing out on huge [...]
This week’s most clicked
The 5 most-clicked links in SmartBrief on Social Media this past week: 5 tips for tapping the power of LinkedIn The single biggest social-media mistake How to run a legitimate Facebook promotion To build a fan base, pick a fight What Twitter means for bloggers Study: Consumers less likely to trust their friends
Join the conversation about your business
Today’s guest post is from Luther Lowe, manager of local business outreach at Yelp, where he answers business owners’ questions about how the site works, as well as how they can leverage social media more effectively to grow their business. Yelp for Business Owners is a free tool available for business owners in the U.S., [...]
Andy’s top 5 word-of-mouth tips for travel agents
Ask for reviews. Sites like Yelp! and Angie’s List are where people go to find out if you’ve got a good reputation. Odds are you have a ton of happy fans that have never thought to submit a review for you. Sending a simple, polite request to your customers asking them to share their opinions [...]
