Posts Tagged ‘talent management’
Social Media & customer service: Are you scalable?
There’s a running joke that you can get better customer service from @comcastcares than from your local Comcast customer service center. Over the past six months or so, that joke has become perceived reality—and the requests for help/service via Twitter have taken off. So beyond Frank Eliason’s first @comcastcares account, we now have @comcastbill @comcastbonnie [...]
