Posts Tagged ‘smartphone’
Andy’s Answers: How Research In Motion is using social media to support BlackBerry customers
Social media has changed everyone’s expectations when it comes to customer service. For Research In Motion, that realization hit home during a 2006 smartphone launch. Customers were talking and asking questions about RIM products on social media, and it was an opportunity the company didn’t want to miss. Today, RIM is helping customers across a [...]
Is social media driving mobile ahead?
Yesterday’s big news out of the CTIA show — that the U.S. is now ahead of Europe in terms of mobile adoption and consumption — made me do a virtual double take. Anyone who has traveled abroad or follows telecom even remotely knows how advanced European and Asian consumers and businesses have been in terms [...]
Today’s bonus tracks: Tweeting with the little people
First ladies in countries around the world say they’re embracing social media as an avenue for directly addressing their countries. “For people in my position, it helps demystify the title and clarify what it is I do and what it is that’s important to me,” says Queen Rania of Jordan. It can also be a [...]
Today’s bonus tracks: A look at the new Surge
Nokia’s appealing to social networkers with a new phone that purports to make it easier to stay connected. What do you think? Could the Surge replace your iPhone or BlackBerry? A look at Nokia’s “supercharged smartphone” Ways that social media can improve your sales process Wondering what makes a video ad effective? Ask MTV Image [...]
