Posts Tagged ‘responding to criticism’
This week’s most clicked
Why you shouldn’t trust Facebook to protect your data; how to promote your brand on Pinterest; and the right way to respond to Web critics. It’s all in this week’s top five most-clicked links in SmartBrief on Social Media: Why trusting Facebook could cost you your job Facebook partners with 60 sites for wider auto-sharing [...]
Andy’s Answers: How to respond to feedback, posts, comments and reviews
A great word-of-mouth and social-media program involves both great outreach and great response. For a lot of brands, the outreach part comes more naturally — but it’s the feedback, the raw reviews and the unedited conversations that are still a new challenge. In her class at GasPedal’s Word of Mouth Supergenius conference, Converseon’s Lindsay Lebresco, [...]
Andy’s Answers: How to defend against negative word of mouth
People will say bad things about you. In fact, it’s already happening. And while you shouldn’t expect to be immune from negative conversations about you, there are some basic defenses you can establish to help protect yourself from it. What to do: Build credibility before you need it. Focus on being a regular participant and [...]
