Comments on: Andy’s Answers: How to bake word of mouth into your DNA http://smartblogs.com/socialmedia/2010/01/07/andys-answers-how-to-bake-word-of-mouth-into-your-dna/ The SmartBlog for Social Media Fri, 10 Sep 2010 19:33:07 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Blogging Innovation: Role of Social Media in Creating Word of Mouth and Customer Experience – Innovation blog articles, videos, and insights « Fredzimny's Blog http://smartblogs.com/socialmedia/2010/01/07/andys-answers-how-to-bake-word-of-mouth-into-your-dna/comment-page-1/#comment-25436 Blogging Innovation: Role of Social Media in Creating Word of Mouth and Customer Experience – Innovation blog articles, videos, and insights « Fredzimny's Blog Fri, 05 Feb 2010 19:07:43 +0000 http://smartblogs.com/socialmedia/?p=6652#comment-25436 [...] Andy’s Answers: How to bake word of mouth into your DNA (smartblogs.com) [...] [...] Andy’s Answers: How to bake word of mouth into your DNA (smartblogs.com) [...]

]]> By: Bake word of mouth into your DNA « perception management http://smartblogs.com/socialmedia/2010/01/07/andys-answers-how-to-bake-word-of-mouth-into-your-dna/comment-page-1/#comment-24157 Bake word of mouth into your DNA « perception management Wed, 20 Jan 2010 15:22:31 +0000 http://smartblogs.com/socialmedia/?p=6652#comment-24157 [...] Bake word of mouth into your DNA Jump to Comments via smartblogs.com [...] [...] Bake word of mouth into your DNA Jump to Comments via smartblogs.com [...]

]]> By: Andrew McFarland http://smartblogs.com/socialmedia/2010/01/07/andys-answers-how-to-bake-word-of-mouth-into-your-dna/comment-page-1/#comment-22764 Andrew McFarland Sat, 09 Jan 2010 15:00:57 +0000 http://smartblogs.com/socialmedia/?p=6652#comment-22764 I disagree that "word of mouth is a philosophy, not a tactic." Word of mouth is simply a reality. Companies that build their success on valuable products and support those products with world class customer services put themselves in a position to garner word of mouth support. Those who embrace word of mouth, without embracing quality, value, and service position themselves for a rapid demise. Thanks for the thought-provoking idea! I disagree that “word of mouth is a philosophy, not a tactic.” Word of mouth is simply a reality.

Companies that build their success on valuable products and support those products with world class customer services put themselves in a position to garner word of mouth support. Those who embrace word of mouth, without embracing quality, value, and service position themselves for a rapid demise.

Thanks for the thought-provoking idea!

]]> By: Jerry Johnson http://smartblogs.com/socialmedia/2010/01/07/andys-answers-how-to-bake-word-of-mouth-into-your-dna/comment-page-1/#comment-22556 Jerry Johnson Fri, 08 Jan 2010 17:17:11 +0000 http://smartblogs.com/socialmedia/?p=6652#comment-22556 Makes a lot of sense. You're absolutely right (and must have spoken to some of my clients!) It's an attitude not a action. But I have to challenge the numbers. Not the 50k. They're fine. It is the 50. Does anything last fifty years anymore? Makes a lot of sense. You’re absolutely right (and must have spoken to some of my clients!) It’s an attitude not a action. But I have to challenge the numbers. Not the 50k. They’re fine. It is the 50. Does anything last fifty years anymore?

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