Comments on: Andy’s Answers: Early warning signs of a social media crisis http://smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis/ The SmartBlog for Social Media Mon, 22 Mar 2010 11:58:56 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: SmartBrief on: How to handle customer comments | SmartBlog On Social Media http://smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis/comment-page-1/#comment-25954 SmartBrief on: How to handle customer comments | SmartBlog On Social Media Mon, 08 Mar 2010 19:52:41 +0000 http://smartblogs.com/socialmedia/?p=5224#comment-25954 [...] How to see PR problems coming Social-media crises can be tough to spot early on, but there are early-warning indicators, Andy Sernovitz writes. You should step in whenever the “pointless troll comments” are actually coming from an influential figure, he notes. Seeing outrage from normally loyal fans or noticing the discussion spreading to other communities are also causes for alarm, he writes. SmartBrief/SmartBlog on Social Media (9/24) [...] [...] How to see PR problems coming Social-media crises can be tough to spot early on, but there are early-warning indicators, Andy Sernovitz writes. You should step in whenever the “pointless troll comments” are actually coming from an influential figure, he notes. Seeing outrage from normally loyal fans or noticing the discussion spreading to other communities are also causes for alarm, he writes. SmartBrief/SmartBlog on Social Media (9/24) [...]

]]> By: Matt Arney http://smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis/comment-page-1/#comment-16368 Matt Arney Sat, 10 Oct 2009 04:32:02 +0000 http://smartblogs.com/socialmedia/?p=5224#comment-16368 If someone criticizes any of your posts (may it be Twitter, blog or Facebook), take it with a grain of salt. A person wouldn't bother spending time to critique you if it's not that important. A debate can occur but then should be a healthy one. People have different views about things and as people of social media we should be open to criticism to improve ourselves and our business. If someone criticizes any of your posts (may it be Twitter, blog or Facebook), take it with a grain of salt. A person wouldn’t bother spending time to critique you if it’s not that important. A debate can occur but then should be a healthy one. People have different views about things and as people of social media we should be open to criticism to improve ourselves and our business.

]]> By: Weekend Reading http://smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis/comment-page-1/#comment-16367 Weekend Reading Sat, 10 Oct 2009 03:11:22 +0000 http://smartblogs.com/socialmedia/?p=5224#comment-16367 [...] Early Warning Signs of a Social Media Crisis: SmartBlog on Social Media gives excellent and simple criteria for how to tell when you are about to be on the receiving end of a social media crisis. [...] [...] Early Warning Signs of a Social Media Crisis: SmartBlog on Social Media gives excellent and simple criteria for how to tell when you are about to be on the receiving end of a social media crisis. [...]

]]> By: RoCT…the post-InterBike edition | Base Camp Communications http://smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis/comment-page-1/#comment-14860 RoCT…the post-InterBike edition | Base Camp Communications Mon, 28 Sep 2009 17:36:59 +0000 http://smartblogs.com/socialmedia/?p=5224#comment-14860 [...] Early Warning Signs of a Social Media Crisis “At what point does a negative blog post, an angry tweet or an inaccurate comment become a crisis that your team needs to respond to?” [...] [...] Early Warning Signs of a Social Media Crisis “At what point does a negative blog post, an angry tweet or an inaccurate comment become a crisis that your team needs to respond to?” [...]

]]> By: How to see PR problems coming « FCEdge Powerful Marketing Communications http://smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis/comment-page-1/#comment-14828 How to see PR problems coming « FCEdge Powerful Marketing Communications Mon, 28 Sep 2009 10:28:13 +0000 http://smartblogs.com/socialmedia/?p=5224#comment-14828 [...] How to see PR problems coming Social-media crises can be tough to spot early on, but there are early-warning indicators, Andy Sernovitz writes. You should step in whenever the “pointless troll comments” are actually coming from an influential figure, he notes. Seeing outrage from normally loyal fans or noticing the discussion spreading to other communities are also causes for alarm, he writes.  SmartBrief/SmartBlog on Social Media [...] [...] How to see PR problems coming Social-media crises can be tough to spot early on, but there are early-warning indicators, Andy Sernovitz writes. You should step in whenever the “pointless troll comments” are actually coming from an influential figure, he notes. Seeing outrage from normally loyal fans or noticing the discussion spreading to other communities are also causes for alarm, he writes.  SmartBrief/SmartBlog on Social Media [...]

]]> By: B.L. Ochman http://smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis/comment-page-1/#comment-14780 B.L. Ochman Sat, 26 Sep 2009 01:49:41 +0000 http://smartblogs.com/socialmedia/?p=5224#comment-14780 It's sometimes hard to determine a blogger's influence, and even one with a small number of readers, if those are influencers, can start a blogstorm. after all, it was a teenager with a pen top who started the Kryptonite firestorm that spread round the world. I def agree companies need to pay attention if the issue is in more than one media type. It’s sometimes hard to determine a blogger’s influence, and even one with a small number of readers, if those are influencers, can start a blogstorm.

after all, it was a teenager with a pen top who started the Kryptonite firestorm that spread round the world.

I def agree companies need to pay attention if the issue is in more than one media type.

]]> By: Twitter Trackbacks for SmartBlog On Social Media » Andy’s Answers: Early warning signs of a social media crisis [smartblogs.com] on Topsy.com http://smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis/comment-page-1/#comment-14523 Twitter Trackbacks for SmartBlog On Social Media » Andy’s Answers: Early warning signs of a social media crisis [smartblogs.com] on Topsy.com Thu, 24 Sep 2009 12:27:02 +0000 http://smartblogs.com/socialmedia/?p=5224#comment-14523 [...] SmartBlog On Social Media » Andy’s Answers: Early warning signs of a social media crisis smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis – view page – cached At what point does a negative blog post, an angry tweet or an inaccurate comment become a crisis that your team needs to respond to? Anyone who’s made anything has a critic — but how do you know when to jump in and respond to an issue before it gets bigger than it needs to? Here are three ideas to help separate the pointless troll comments from something that deserves a — From the page [...] [...] SmartBlog On Social Media » Andy’s Answers: Early warning signs of a social media crisis smartblogs.com/socialmedia/2009/09/24/andys-answers-early-warning-signs-of-a-social-media-crisis – view page – cached At what point does a negative blog post, an angry tweet or an inaccurate comment become a crisis that your team needs to respond to? Anyone who’s made anything has a critic — but how do you know when to jump in and respond to an issue before it gets bigger than it needs to? Here are three ideas to help separate the pointless troll comments from something that deserves a — From the page [...]

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