By Jeremy Epstein on June 26th, 2012 | 265331 comment on this post6+must-haves+for+every+enterprise+social+RFP2012-06-26+11%3A29%3A25Guest+Bloggerhttp%3A%2F%2Fsmartblogs.com%2F%3Fp%3D26533
“I didn’t know what to do, so I just Googled it.”
The lead corporate social strategist at one of the top hospitality brands in the world pulled us aside and in a hushed tone confided, “Honestly, I didn’t know what to do or how to write one, so I just Googled the term ‘enterprise social RFP.’ ”
It might be shocking, but it’s more common than you think.
Large brands are starting to think about doing social at scale — the way that large, global brands can have a personal relationship with hundreds of thousands or millions of customers.
“Playtime is over”
As Esteban Contreras, social media manager at Samsung USA, said, when it comes to social, “Playtime is over.”
He’s not the only one who has figured this out.
At Sprinklr, we conducted nearly 200 interviews — see them on SprinklrTV — with heads of social at companies such as AT&T, Boeing, Abbott Laboratories and General Motors, as well as industry thought leaders such as Joe Jaffe, David Armano and Matt Dickman. (read more…)
By Andy Sernovitz on December 29th, 2011 | 184631 comment on this postAndy%26%23039%3Bs+Answers%3A+How+Deluxe+used+a+social+project+to+reposition+its+brand2011-12-29+10%3A50%3A54Andy+Sernovitzhttp%3A%2F%2Fsmartblogs.com%2Fsocialmedia%2F%3Fp%3D18463
Deluxe is in the middle of a big brand and strategy shift. It is the world’s largest printer of checks, but it is working to become a brand known for products and services that help small businesses expand.
To demonstrate this shift, Deluxe launched Project REV, a yearlong marketing lab in which nine small-business owners were given $5,000 in Deluxe marketing products and services as well as expert consulting. In his BlogWell presentation, Deluxe’s Nathan Eide walked us through the program and explained how social media played a critical role in its success.
A few of Eide’s big ideas: (read more…)
By TJ McCue on November 14th, 2011 | 2183810 comments on this postHow+B2B+companies+can+create+long-term+sales+engagement+with+social+media2011-11-14+12%3A16%3A21Guest+Bloggerhttp%3A%2F%2Fsmartblogs.com%2Fsocialmedia%2F%3Fp%3D18193
One of the challenges of business-to-business sales is that it has such a long funnel — compared with consumer goods one might buy on a whim. You’re looking at several connections, possibly with multiple people before you get to “yes.” How do you keep that connection alive long enough to make the sale?
Most B2B customers and prospects don’t want a call from you. They might want a relationship, but they probably want it on their terms, not yours. At the core of any deep B2B relationship is one essential skill or trait: The ability to listen and empathize (with a customer’s experience, in this case). The top brands are able to use that skill to establish authentic communication — authentic in that it creates trust and a willingness to keep the relationship alive.
I asked a few of the top minds in the B2B marketing field for their best advice on how to create and maintain lead relationships — and how to convert those leads into customers over time. (read more…)
By James daSilva on October 3rd, 2011 | 176841 comment on this postFrom+CPI%3A+Win+the+online+discussion+by+playing+nice2011-10-03+11%3A25%3A53James+daSilvahttp%3A%2F%2Fsmartblogs.com%2Fsocialmedia%2F%3Fp%3D17684
I attended — and tweeted from — the Center for the Polyurethanes Industry’s Technical Conference in Nashville, Tenn. On the final day, Rob Krebs from the American Chemistry Council led a session on online and social media with a simple premise: influencing the online discussion of topics and keywords that are crucial to your company.
It sounds trite and condescending to say that companies still fear e-mail, much less the Web, or that they feel any online communication is a legal minefield. Yet that was the mood among some participants in CPI’s social media session I attended. Professionals can’t influence the online conversation if they can’t even get company approval to join it.
Another false assumption is that online discussion about companies and industries and their products is always negative. But it’s not, said Krebs, who presented one study showing that most conversations about relevant keywords are “neutral.” What does “neutral” mean? (read more…)