By Andy Sernovitz on February 14th, 2013 | 378472 comments on this postAndy%27s+Answers%3A+How+Kaiser+Permanente+feeds+its+fans%27+appetite+for+videos2013-02-14+12%3A48%3A19Andy+Sernovitzhttp%3A%2F%2Fsmartblogs.com%2F%3Fp%3D37847
While everyone loves video, there’s not a huge demand for perfect video. For Kaiser Permanente, this love of video content offered a great opportunity to show off the stories traditional advertising couldn’t tell and give people a great reason to check them out. So the company started a video blog.
In his presentation at SocialMedia.org‘s BlogWell conference in Los Angeles, Kaiser Permanente’s director of digital media and syndication, Vince Golla, talked about how the company brought its fans’ genuine, unscripted stories to a bigger audience without hiring an expensive production company.
Some key takeaways from his presentation:
- You can’t sample health care. Kaiser Permanente needed to show people in compelling, honest ways reasons customers love the brand. So the company turned to video testimonials and spotlighting the people who make it great: its staff.
- Your videos don’t have to be perfect. Golla says to keep the video blog sustainable, the company had to pull production off on its own. So the company hired an indie filmmaker to show the staff some basics and an intern to teach them how to edit it.
- Make your great content usable everywhere to get the most out of it. Kaiser Permanente didn’t stop at posting videos in social media. The company played them in waiting rooms, at meetings and on its internal channels to build pride in the content, while still spreading the word.
Check out Golla’s presentation.
- Andy’s Answers: How Autodesk added 167,000 fans with Facebook live streaming
- Andy’s Answers: How NVIDIA uses YouTube videos to promote product launches
- Andy's Answers: How Kaiser Permanente uses social media for customer outreach
- Andy’s Answers: How American Eagle Outfitters makes their customers their marketing
- Andy’s Answers: How to find your word of mouth topic