LinkedIn relies heavily on users trusting it with crucial data. So how did LinkedIn respond to more than 6 million passwords being compromised? Sentiment analysis suggests it did quite well. Being honest, clear and proactive in its crisis response clearly helped LinkedIn mitigate user concerns. Watch Murray Newlands’ take on the password fiasco.
Alerti Twitter sentiment analysis of the LinkedIn fiasco, June 6 to 8:
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hmmm, that is odd – as an infosec and counter fraud professional I thought they dealt with it pretty badly… certainly in the first 48 hours! Huge damage was done and I don't think they have fully recovered yet.
Great Job!! This how adversity should be dealt with. Up front and out in the open.