http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/ Engage. Innovate. Discuss. Thu, 24 May 2012 16:21:03 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-36548 James Mon, 13 Sep 2010 19:05:42 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-36548 I believe that if more restaurants got feedback they would grow faster. Today's society has made it so much easier to share your experience with others who might be interested in a particular type of food and which restaurant serves it best. I like places that offer something healthy for my kids and a filling meal. <a href="http://www.google.com/url?q=http://www.childhoodobesityprotein.com&usd=2&usg=ALhdy2_0tPsCv_LQPjGQp4al1oLuVnb2eQ" rel="nofollow">http://www.google.com/url?q=http://www.childhoodo...</a> I believe that if more restaurants got feedback they would grow faster. Today's society has made it so much easier to share your experience with others who might be interested in a particular type of food and which restaurant serves it best. I like places that offer something healthy for my kids and a filling meal. http://www.google.com/url?q=http://www.childhoodo…

]]> http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-36547 Is A Negative Recommendation A Disguised Compliment? « Diningverse Blog Sat, 10 Apr 2010 14:44:35 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-36547 [...] in the best of restaurants, patrons can easily contact the owner/manager directly. They are often grateful for the feedback. It enables them to address an issue they may be unaware of; and gives them an opportunity to [...] [...] in the best of restaurants, patrons can easily contact the owner/manager directly. They are often grateful for the feedback. It enables them to address an issue they may be unaware of; and gives them an opportunity to [...]

]]> http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-36546 The Latest on Wisconsin's Hotel & Lodging Industry · Online Reviews: To Respond or Not Respond? Tue, 06 Apr 2010 20:35:52 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-36546 [...] Responding to the good, the bad and the ugly (February, 2010) [...] [...] Responding to the good, the bad and the ugly (February, 2010) [...]

]]> http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-47507 The Latest on Wisconsin's Hotel & Lodging Industry · Online Reviews: To Respond or Not Respond? Tue, 06 Apr 2010 20:35:52 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-47507 [...] Responding to the good, the bad and the ugly (February, 2010) [...] [...] Responding to the good, the bad and the ugly (February, 2010) [...]

]]> http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-36545 Turn negative reviews into positive buzz « FCEdge Powerful Marketing Communications Tue, 16 Mar 2010 18:50:32 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-36545 [...] Turn negative reviews into positive buzz Social media allows diners to instantly review a meal, but it also allows restaurateurs to respond quickly and diplomatically, writes Derrek J. Hull. Experts recommend using negative comments as an opportunity to start a conversation with customers that can ultimately leave them with a positive impression. Hull also notes that businesses should use negative comments to find ways the business can improve.  SmartBrief/SmartBlog on Social Media [...] [...] Turn negative reviews into positive buzz Social media allows diners to instantly review a meal, but it also allows restaurateurs to respond quickly and diplomatically, writes Derrek J. Hull. Experts recommend using negative comments as an opportunity to start a conversation with customers that can ultimately leave them with a positive impression. Hull also notes that businesses should use negative comments to find ways the business can improve.  SmartBrief/SmartBlog on Social Media [...]

]]> http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-36544 Client trends from the travel, entertainment, and finserv industries | Bazaarblog Tue, 09 Mar 2010 13:02:24 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-36544 [...] to more critical feedback. The travel industry stands to gain from these reviews in the same way restaurants benefit from negative customer feedback, as Derrek J. Hull, voice of the National Restaurant Association, writes in his blog post. Hull [...] [...] to more critical feedback. The travel industry stands to gain from these reviews in the same way restaurants benefit from negative customer feedback, as Derrek J. Hull, voice of the National Restaurant Association, writes in his blog post. Hull [...]

]]> http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-36543 SmartBrief on: How to handle customer comments | SmartBlog On Social Media Mon, 08 Mar 2010 19:52:21 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-36543 [...] Turn negative reviews into positive buzz Social media allows diners to instantly review a meal, but it also allows restaurateurs to respond quickly and diplomatically, writes Derrek J. Hull. Experts recommend using negative comments as an opportunity to start a conversation with customers that can ultimately leave them with a positive impression. Hull also notes that businesses should use negative comments to find ways the business can improve. SmartBrief/SmartBlog on Social Media (2/15) [...] [...] Turn negative reviews into positive buzz Social media allows diners to instantly review a meal, but it also allows restaurateurs to respond quickly and diplomatically, writes Derrek J. Hull. Experts recommend using negative comments as an opportunity to start a conversation with customers that can ultimately leave them with a positive impression. Hull also notes that businesses should use negative comments to find ways the business can improve. SmartBrief/SmartBlog on Social Media (2/15) [...]

]]> http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-36542 This week’s most clicked: | SmartBlog On Social Media Fri, 19 Feb 2010 19:51:40 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-36542 [...] Turn negative reviews into positive buzz [...] [...] Turn negative reviews into positive buzz [...]

]]> http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-36541 Cooking Up a Storm | A Random Jog Fri, 19 Feb 2010 16:04:02 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-36541 [...] was this post on the Smart Blog that really got me thinking about the importance of the process.  Derrick [...] [...] was this post on the Smart Blog that really got me thinking about the importance of the process.  Derrick [...]

]]> http://smartblogs.com/social-media/2010/02/15/responding-to-the-good-the-bad-and-the-ugly/#comment-36540 Chris Moline, LEED AP Wed, 17 Feb 2010 20:31:35 +0000 http://smartblogs.com/socialmedia/?p=7327#comment-36540 This is good stuff. Many in my business are scared to death of bad reviews and act as if they should never happen. But that's just not reality. If we have a customer who has taken the time to voice their discontent, it's a great opportunity to better ourselves. This is good stuff. Many in my business are scared to death of bad reviews and act as if they should never happen. But that's just not reality. If we have a customer who has taken the time to voice their discontent, it's a great opportunity to better ourselves.

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