http://smartblogs.com/social-media/2009/09/17/andys-answers-how-to-prepare-for-a-social-media-crisis/ Engage. Innovate. Discuss. Thu, 24 May 2012 13:40:47 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://smartblogs.com/social-media/2009/09/17/andys-answers-how-to-prepare-for-a-social-media-crisis/#comment-34354 Craig Pearce Sat, 19 Sep 2009 09:53:02 +0000 http://smartblogs.com/socialmedia/?p=5160#comment-34354 I am sorry, but this advice is so inane and obvious as to be totally useless. In fact, it is an insult to the intelligence. Andy, I am sure you can do better than this. If so, please give it up. This post is written like a tweet it is so short. I am sorry, but this advice is so inane and obvious as to be totally useless. In fact, it is an insult to the intelligence. Andy, I am sure you can do better than this. If so, please give it up. This post is written like a tweet it is so short.

]]> http://smartblogs.com/social-media/2009/09/17/andys-answers-how-to-prepare-for-a-social-media-crisis/#comment-34353 Andrew McFarland Fri, 18 Sep 2009 22:36:58 +0000 http://smartblogs.com/socialmedia/?p=5160#comment-34353 Absolutely! It is still amazing how many companies behave like the proverbial ostrich. Or the see no evil, hear no evil, speak no evil monkeys. Customers communicate regardless of whether companies listen. But for those that listen (and then act) the results can be amazingly positive. (More at: http://pivotpointsolutions.wordpress.com/2009/08/05/social-media-and-customer-service/) Absolutely! It is still amazing how many companies behave like the proverbial ostrich. Or the see no evil, hear no evil, speak no evil monkeys. Customers communicate regardless of whether companies listen. But for those that listen (and then act) the results can be amazingly positive. (More at: http://pivotpointsolutions.wordpress.com/2009/08/05/social-media-and-customer-service/)

]]> http://smartblogs.com/social-media/2009/09/17/andys-answers-how-to-prepare-for-a-social-media-crisis/#comment-34352 Twitter Trackbacks for SmartBlog On Social Media » Andy’s Answers: How to prepare for a social media crisis [smartblogs.com] on Topsy.com Fri, 18 Sep 2009 18:26:53 +0000 http://smartblogs.com/socialmedia/?p=5160#comment-34352 [...] SmartBlog On Social Media » Andy’s Answers: How to prepare for a social media crisis smartblogs.com/socialmedia/2009/09/17/andys-answers-how-to-prepare-for-a-social-media-crisis – view page – cached What would you do if a couple of rogue employees created a YouTube video of them doing something inappropriate on the job? How would you respond if a bunch of bloggers attacked your latest ad campaign? What if someone launched a fake Twitter account using your brand name? One thing is clear: You don’t need to be present for a social media crisis to occur, and ignoring it doesn’t make it go away. Instead, be ready to handle the hiccups by committing to being prepared. — From the page [...] [...] SmartBlog On Social Media » Andy’s Answers: How to prepare for a social media crisis smartblogs.com/socialmedia/2009/09/17/andys-answers-how-to-prepare-for-a-social-media-crisis – view page – cached What would you do if a couple of rogue employees created a YouTube video of them doing something inappropriate on the job? How would you respond if a bunch of bloggers attacked your latest ad campaign? What if someone launched a fake Twitter account using your brand name? One thing is clear: You don’t need to be present for a social media crisis to occur, and ignoring it doesn’t make it go away. Instead, be ready to handle the hiccups by committing to being prepared. — From the page [...]

]]> http://smartblogs.com/social-media/2009/09/17/andys-answers-how-to-prepare-for-a-social-media-crisis/#comment-47107 Twitter Trackbacks for SmartBlog On Social Media » Andy’s Answers: How to prepare for a social media crisis [smartblogs.com] on Topsy.com Fri, 18 Sep 2009 18:26:53 +0000 http://smartblogs.com/socialmedia/?p=5160#comment-47107 [...] SmartBlog On Social Media » Andy’s Answers: How to prepare for a social media crisis smartblogs.com/socialmedia/2009/09/17/andys-answers-how-to-prepare-for-a-social-media-crisis – view page – cached What would you do if a couple of rogue employees created a YouTube video of them doing something inappropriate on the job? How would you respond if a bunch of bloggers attacked your latest ad campaign? What if someone launched a fake Twitter account using your brand name? One thing is clear: You don’t need to be present for a social media crisis to occur, and ignoring it doesn’t make it go away. Instead, be ready to handle the hiccups by committing to being prepared. — From the page [...] [...] SmartBlog On Social Media » Andy’s Answers: How to prepare for a social media crisis smartblogs.com/socialmedia/2009/09/17/andys-answers-how-to-prepare-for-a-social-media-crisis – view page – cached What would you do if a couple of rogue employees created a YouTube video of them doing something inappropriate on the job? How would you respond if a bunch of bloggers attacked your latest ad campaign? What if someone launched a fake Twitter account using your brand name? One thing is clear: You don’t need to be present for a social media crisis to occur, and ignoring it doesn’t make it go away. Instead, be ready to handle the hiccups by committing to being prepared. — From the page [...]

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