Archive for the ‘Technology’ Category
3 food safety apps for your restaurant
Restaurants can use smartphone applications and Web-based programs for more than menus and online ordering, as software companies offer options to help ensure, document and promote food safety. For example, Inspect2GO’s app for Apple’s iPad and iPhone and Google Android tablets uses a standard template that is modified based on specific aspects of food safety [...]
Seamless CEO on mobile and online ordering in 2012
I reached out to Jonathan Zabusky, CEO of Seamless, a service for food delivery and takeout ordering, to find out his thoughts on what we can expect from mobile and online ordering in 2012. Seamless connects users to restaurants, and offers user-generated ratings and reviews and exclusive discounts from restaurants across the U.S. What does [...]
Protecting your restaurant from identity thieves
Would you know it if one of your waiters surreptitiously swiped a guest’s American Express black card before charging the tab? The move was missed at several busy, high-end New York City steakhouses, including Smith & Wollensky Restaurant Group and The Capital Grille, as evidenced by the arrest last week of 28 current and former [...]
3 trends in online ordering
Noah Glass started OLO in 2005 after studying many of the ways technology was transforming customer interaction with banks, airlines and movie theaters. Since then, OLO has created online and mobile ordering systems for more than 150 chains, including Cold Stone Creamery, Five Guys Burgers and Fries, and Sonic. I spoke with him about how [...]
Franchise Spotlight: How KFC measures its social media ROI
This blog series is brought to you by FohBoh Inc., the cutting-edge social Web technology company for the $1.7 trillion foodservice industry. This series will focus on the social media side of Franchise Appreciation Day, featuring thought leaders from Domino’s, KFC and California Tortilla. Every project introduction from KFC has an element of social media. [...]
Q-and-A: How Taco Bell uses social media for recruitment, internal communication
Avery Block, social engagement and brand champion for Taco Bell, has 15 years of operations and human resources experience. She has previously worked for Claim Jumper Restaurants and has served as an industry panelist on a variety of topics. I interviewed her about how Taco Bell HR is using social media to find employees and [...]
Q-and-A: GrubHub’s new Android app
GrubHub is an online ordering system for restaurant takeout and delivery that is announcing the launch of a revamped version of its Android app. I interviewed Matt Maloney, the company’s co-founder and CEO, about the new app. Why did you decide to revamp the Android app? Is the iPhone app going to be revamped also? [...]
Q-and-A: New auction site includes restaurant focus
Getting your goods out there is important for any business, restaurant or otherwise. Enter new site Peeka.com, which works like an inverted auction. A product’s price starts at its highest point, which is always below retail. Visitors pay for “peeks” that reveal that item’s hidden price. After peeking, they have 10 seconds to buy, and [...]
Hardee’s social media lessons from the Joplin, Mo., tornado
Yesterday’s column was an interview with Jenna Petroff, Hardee’s public relations and social media manager, about social media’s role in helping the Joplin, Mo., community in the wake of the May 22 tornado. Here, Petroff talks about how the company’s social media strategy was affected by the disaster, and what that means for the future. [...]
How Hardee’s used social media to help its storm-ravaged stores
Restaurant giant Hardee’s Food Systems was planning a $30,000 donation to the Red Cross in response to a series of severe storms when a devastating tornado hit Joplin, Mo., on May 22. I interviewed Jenna Petroff, public relations and social media manager at Hardee’s, about the use of social media to help the community in [...]
