Archive for the ‘Operations’ Category
5 products for an effective food-safety program
This guest post is by Greg McGuire, editor of The Back Burner, a foodservice blog written by the employees of Tundra Specialties and covering all aspects of the restaurant industry, from equipment and product information to restaurant marketing and management tips. Many things change in the restaurant business, often with frightening speed, but one thing [...]
Smashburger is in global-expansion mode
Denver-based fast-casual “better burger” chain Smashburger has grown into more than 140 restaurants since launching four years ago, the result of significant corporate investment and fast-growing franchising that includes about 40 established multi-unit operators. This year, the chain also began signing overseas partners. In September, the company announced a plan to open its first units [...]
Restaurant guide goes behind the kitchen doors
A group that made news last year with a survey revealing that 63% of restaurant workers show up sick to prepare and serve food because they don’t have sick days released another report, this one rating 150 of the most popular U.S. quickservice, casual and fine-dining restaurants based on the quality of their jobs. Restaurant [...]
Do restaurants owe the public a restroom?
Some New York City Starbucks stores ticked off patrons when they began reserving their restroom for employees only. Baristas closed the restroom to the public because they were tired of cleaning up after messy customers and nonpaying patrons, The New York Times reported. Meanwhile, an ABC affiliate reported that only certain big stores with two [...]
A checklist for building a power team
This guest post is by Deb Spicer, founder of Quantum Level Success and a 25-year senior executive and consultant. Spicer is the author of “POWER TEAMS: The New SQUARE ROOT MODEL™ That Changes Everything!” A restaurant is one of the best examples of a successful operation in which teams must work together. The kitchen staff, [...]
Optimization is key to Firehouse Subs’ success
This blog series is brought to you by the International Foodservice Manufacturers Association (IFMA), the leading trade association for the foodservice industry. This series will focus on ways to optimize across the entire supply channel and bring consumers back to foodservice. Foodservice industry leaders are keeping optimization top of mind now more than ever, with [...]
Protecting your restaurant from identity thieves
Would you know it if one of your waiters surreptitiously swiped a guest’s American Express black card before charging the tab? The move was missed at several busy, high-end New York City steakhouses, including Smith & Wollensky Restaurant Group and The Capital Grille, as evidenced by the arrest last week of 28 current and former [...]
What does the economic slump mean for restaurant hiring?
Federal Reserve Chairman Ben Bernanke’s testimony before Congress held little good news on the employment front. “Recent indicators, including new claims for unemployment insurance and surveys of hiring plans, point to the likelihood of more sluggish job growth in the period ahead,” said Bernanke, as quoted by Reuters. Recent data on August restaurant sales from the [...]
How the restroom symbolizes your whole operation
I recently sat in on a GreenBiz.com webcast on sustainability and its role in workplace hygiene policies. Here are some of the insights I gained from moderator Matthew Wheeland, the managing director of GreenBiz Group; Josh Radoff, co-founder and principal at YRG sustainability; and Michael Kapalko, the sustainability marketing manager at SCA Tissue North America. [...]
Tax-free lunch plan would kick-start economy and incentivize restaurant customers
This guest post is by Shashi Bellamkonda, director of social media and public relations — employees call him Social Media Swami — at Network Solutions, a company that helps small businesses establish an online presence and conduct online marketing. Having worked in the hotel and restaurant business for more than a decade, his love affair [...]
