Posts Tagged ‘customer service’
Why customer-facing employees should stop with the fake pleasantries
Eric Chester is an award-winning keynote speaker and the author of “Reviving Work Ethic: A Leader’s Guide to Ending Entitlement and Restoring Pride in the Emerging Workforce.” He is also the founder and CEO of the Bring Your A Game to Work program. He can be reached via e-mail. My wife is a strong, upbeat [...]
It’s all about the experience
SmartPulse — our weekly nonscientific reader poll in SmartBrief on Sales — tracks feedback from sales managers and executives. We run the poll question each Wednesday in our e-newsletter. Last week, we asked: Does your company employ customer-experience management techniques? No: 71.23% Yes: 28.77% These results surprised me. I hope it’s only because you haven’t [...]
Q-and-A: Cindy Solomon on success, social media and being a woman in the workplace
Cindy Solomon is a nationally recognized speaker, consultant, executive coach and author of “The Courage Challenge Workbook.” She co-founded the Women’s Success Forum, the largest senior executive women’s event in the country. Solomon is a keynote speaker at the upcoming National Association of Women Business Owners 2011 Women’s Business Conference. I interviewed her about leadership, [...]
Payments: The new paper vs. plastic debate
SmartPulse — our weekly nonscientific reader poll in SmartBrief on Small Business — tracks feedback from small-business owners. We run the poll question each Thursday in our e-newsletter. Last week, we asked: Does your business accept credit and debit cards? Yes — 72.31% No — 27.69% If you’re a B2C business, I think there’s an [...]
Live from #OPENNYT: The daily-deal debate rages on
With stories of booms and busts brought on by daily deals from Groupon and its competitors, a debate has arisen among small-business owners over the wisdom of participating in the Web-based bargains. That debate raged on at The New York Times Small Business Summit on Monday, starting with morning keynote speaker Tim O’Shaughnessy, CEO and [...]
6 customer service strategies to boost your business
SmartBrief’s Spotlight on Customer Service is brought to you by First Data, an electronic commerce and payment processing company. This installation concludes our series. Be sure to take a look at all 6 First Data entries and find more ways to make the most of every transaction. When it comes to increasing customer satisfaction, it [...]
This week’s most clicked
Fee-free baggage and peanuts still prevail for America’s favorite airline; a Utah dad dresses up as Batgirl and a bride to make an impression on his son; and the serious business chops of Lady Gaga and Mother Teresa. It’s all in this week’s top five most-clicked links in SmartBrief on Leadership: Want to be a [...]
It doesn’t matter how, but you always need to thank your customers
SmartPulse — our weekly nonscientific reader poll in SmartBrief on Small Business — tracks feedback from small-business owners. We run the poll question each Thursday in our e-newsletter. Last week, we asked: Does your business have a rewards program for its loyal customers? No — 76.32% Yes — 23.68% It really doesn’t surprise me that [...]
