Posts Tagged ‘crisis communication’
How British Airways held onto its customers after a disaster
This guest post is by Bart Jackson, CEO of Prometheus Publishing. Prior to founding Prometheus, Jackson founded Biz4NJ, an online business journal. When the sky starts falling, what is the business leader’s first consideration? There’s only one right answer, and on April 16, 2010, Willie Walsh, CEO of British Airways, made the right call. That [...]
Live from #SHRM10: Jeff Lanza on preparing your firm for a crisis
I’m reporting live from the SHRM’s annual conference out in San Diego this week, where I had the opportunity to talk with retired FBI agent Jeff Lanza, president of Communication Dynamics. Jeff, an expert in crisis management, discussed what companies can do to prepare for potential crises and manage them when they occur. Among his [...]
This week’s most clicked
The 5 most-clicked links in SmartBrief on Workforce this past week: Coping with an angry boss 5 rules of crisis communication Twittering your way to a job 10 Super Bowl takeaways Do yelling and micromanaging work? Sometimes Image credit, iStock
