Trust is nearly synonymous with leadership. And it’s big business. We buy books (from the selection of more than 80,000 about trust on Amazon. We attend seminars. And we work diligently to cultivate it with employees, peers, supervisors, customers — heck, everyone we know. But field research suggests that real and lasting trust may depend less on what we do and more on what we don’t do.

What our parents told us growing up is true: years of trustworthy behavior and trust-building efforts can unravel easily — sometimes with just one act. In fact, employees report that undermining trust is as simple a performing any of these top trust terminators.


Making untrue, inaccurate statements is only the tip of the iceberg. To employees, fibbing by omission (editing out or withholding something) is as bad as lying by commission (intentionally spreading false information.) As hard as it may sometimes be, candid straight talk is the foundation of trust, relationships and results. (read more…)

This post is an excerpt from “Communicate to Inspire” (February 2014, Kogan Page) by Kevin Murray.

Communicate to Inspire Be yourself better

Authenticity as a leader is crucial. Followers will not commit if they do not trust you and believe that you have integrity. So, even if you are a highly introverted individual, you will have to learn to speak with more passion, talk to your values and stand up more often to speak to your beliefs. Followers must feel your passion and believe that you believe. When you are clear with yourself about the things you really care about, you cannot help but talk to them with passion.

Most leaders have not spent the time articulating those beliefs, yet the ability to draw on and display that passion and commitment, consistently and predictably, counts for more than skills at oratory and communicates more effectively than even the most perfectly crafted words. You have to be true to yourself, but you also have to learn to ‘perform’ yourself better. (read more…)


Veterinarian Lance S. Fox knew a good bit about climbing mountains even before he started his trek to Mount Everest, thanks to his time in veterinary school. Dr. Fox will be speaking at this summer’s AVMA Annual Convention, where members of the American Veterinary Medical Association will gather for the latest in veterinary medicine, and Animal Health SmartBrief asked for a sneak peek of his talk and a window into his life-changing trek to the Himalayas and up Mount Everest, documented in his book, “No Place but UP!” Dr. Fox obtained his veterinary degree from the University of Wisconsin-Madison School of Veterinary Medicine, and he has worked in private practice and now serves as technical director in North America with the Animal Nutrition & Health division of DSM. You can learn more at his website.

A DVM’s perspective on the highest point on Earth …

I knew Everest would be hard, second only to making it through veterinary school. (read more…)

One of the reasons I went into the martial arts business was to help children. It’s no secret that I was bullied as a kid. I know what it’s like to be picked on, but also how it feels to build confidence, character and stay safe through the use of martial arts.

When I opened my first karate studio in 1991, it felt good to know that I was making a difference by helping children learn inspiring and motivational life skills. When the opportunity came up to begin franchising, the first thought that came to my head was, “Working one-on-one, I’m impacting hundreds of children. With franchising, I can impact thousands.” And that’s exactly what I’ve done.

With the franchise model we use, I’ve been able to train hundreds of people the lessons and skills I’ve acquired in my 20-plus years of martial arts.

I went from owning six studios to more than 170 licenses sold. (read more…)

Most people know the legendary basketball coach John Wooden for the 10 college basketball national titles championships (including four perfect seasons) his UCLA Bruins men’s basketball team won while he was head coach from 1948 until 1975.

Many people know Coach Wooden was inducted twice into the Basketball Hall of Fame — as a player and as a coach. Some know Wooden was awarded the Presidential Medal of Honor.

Few, however, know about the event that constitutes his greatest contribution to the game of basketball.

A caring coach

After college Wooden married Nell, the love of his life and the only woman he had ever dated. He taught high school English in South Bend, Ind., and coached basketball until 1943, when he enlisted to serve in the Navy during World War II.

When he returned from the war, he was offered his old job. Other returning servicemen were not, however, and so he refused the offer because he felt it was wrong for the school to deny veterans the jobs they had left to serve their country. (read more…)