It takes guts for a leader to admit when he or she is wrong, and even more so in front of an underling because it implicates the boss is part of the problem.

But it is a necessary step when seeking to improve a failing situation. It reinforces the leader’s character. In this video, I present two questions that leaders need to ask themselves when things have gone wrong.

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3 responses to “2 questions to help you resolve a failure”

  1. Todd says:

    Great guidance, John. Humility and avoiding the question "WHY?" are critical. Here is a related post expanding on your "WHAT?…" questions–helps others get past "Well…I don't know" by asking what they see, what alternatives may look like. This accelerates their engagement in the solutioning. This article addresses change leadership, but this type of questioning (Socratic, picture language) applies to any solutioning/coaching.

  2. Remy Mukendi says:

    Here in Japan this is just common sense and daily manner.
    Can tell you that it works more than all the sermon
    Because it's about how one feels really in front of others

  3. Admitting failure, especially when you are in a leadership position, is one of the hardest things to do. It not only takes courage, but you’ll definitely need tons of humility as well.