Carol Kinsey Goman is the author of “The Silent Language of Leaders: How Body Language Can Help — or Hurt — How You Lead,” an expert contributor for The Washington Post’s “On Leadership” column, a leadership blogger on Forbes.com and a columnist for “The Market” magazine.
Most leaders agree that effective collaboration is more important than ever in today’s turbulent business environment. But the collaboration so critical to organizations is being blocked by internal power struggles, by a lack of unified goals and rewards, by a self-preservation instinct that results in information hoarding — and, perhaps surprisingly, by the body language of leaders.
All leaders express enthusiasm, warmth and confidence as well as arrogance, indifference and displeasure through their expressions, gestures, touch and use of space. As such, your nonverbal signals can either increase collaboration or shut it off.
Here are four body language tips for collaboration:
1) Look like you’re listening.
Whenever your body language signals boredom or disinterest, team members will react by holding back their comments. So if you want people to speak up, avoid the temptation to check your text messages, check your watch or check out how the other participants are reacting. Instead, focus on those who are speaking by turning your head and torso to face them directly and by making eye contact. It’s important to hear people. It’s just as important to make sure that they know you are listening.
2) Use your head.
To encourage someone to continue speaking, nod your head using clusters of three nods at regular intervals. I’ve found that people will talk much more than usual when the listener nods in this manner.
Head tilting is another signal that you are interested, curious and involved. The head tilt is a universal gesture of giving the other person an ear. As such, head tilts can be very positive cues when you want to encourage people to expand on their comments.
3) Remove barriers.
Physical obstructions are especially detrimental to the effective exchange of ideas. Take away anything that blocks your view or forms a barrier between you and the rest of the team.
Even at a coffee break, be aware that you may create a barrier by holding your cup and saucer in a way that seems deliberately to block your body or distance you from others. A successful sales executive told me he could evaluate his team’s comfort by how high they held their coffee cups. It was his observation that the more insecure individuals felt, the higher they held their coffee. People with their hands held at waist level were more comfortable than those with hands chest high.
4) Activate your smile power.
A genuine smile not only stimulates your own sense of well-being, it also tells those around you that you are approachable, cooperative and trustworthy. Most importantly, smiling directly influences how other people respond to you. When you smile at someone, they almost always smile in return. And, because facial expressions trigger corresponding feelings, the smile you get back actually changes that person’s emotional state in a positive way.
It’s simple, really. The body language of inclusion includes eye contact, smiling, head nods and body orientation. But don’t get fooled. These seemingly inconsequential behaviors are so powerful that they can dictate your success or failure as a collaborative leader.
Image credit: iStockphoto
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Great piece on nonverbal communication, which can count up to 95% higher than the spoken message! These are equally excellent tips for public speakers to use–another leader-ish activity! Many people become nervous in professional situations and natural nonverbal dynamics become challenging. However, they should never be scripted. I tell students to try and self-analyze the nonverbals they use in casual conversation with people they are very comfortable around. (Maybe ask a trusted friend to share what they are seeing).The seamless nonverbals, such as those mentioned here, are the ones that shine when someone is trying to assert himself/herself as a leader. Ellen Bremen, M.A. @chattyprof http://chattyprof.blogspot.com
Thanks. This was great advice!
I agree with this information. However, with so much communication and collaboration taking place on line we need to explore those types of dynamics. Most of my interactions are not in person.
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Really really liked this brief but pertinent post Carol. Well done! I have learned to do this over the years and the results are striking resulting in becoming "one" with the audience. Also, like so many others, I have been on the other side as well and turned off any interest and/or respect toward the speaker who didn't apply these types of common sense techniques – and I am talking about very well-known authors/speaker (usually the motivational types ironically).
Great post Carol, as a trainer and presenter I already was aware of these techniques, however it is good to have other people confirming what we teach to our students, and supporting verbal conversation is underpinned by your non-verbal actions.
Nonverbal cues are huge and people have lost sight of this. Today, people (not just leaders) do not have the ability to sit still and listen. Unfortunately those phones are connected to us; what used to be at our hips barely leaves the fingertips these days. Lu Anne is right though, many people are interacting online more and more. A whole other type of challenge! Good article; always a topic useful in any position and always a good reminder of how we can be better communicators.
[...] Most leaders agree that effective collaboration is more important than ever in today’s turbulent business environment. But the collaboration so critical to organizations is being blocked by internal power struggles, by a lack of unified goals and rewards, by a self-preservation instinct that results in information hoarding — and, perhaps surprisingly, by the body language of leaders. Read more… [...]
Interesting post Carol; In my book "Creating a Collaborative Enterprise", the key premise is the definition of collaboration on top of which everything else is built, including collaborative leadership. Your point are on target for attributes of leadership, but without the "three C's of Collaboration"-Cooperation, Communication and Commitment, on the part of leaders, these attributes will have no effect on the rank and file. Keep up the great work.
(www.creatingacollaborativeenterpris.com) (.facebook.com/collaborationhq) (twitter.com/collaborationhq)
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If the interest and attention towards collaboration are genuine then these are natural body language expressions. If your are thinking about your body language or trying to "look like your are listening" then you are focused on yourself and not being attentive to others. I doubt collaboration is boosted by feigned interest although it may be important if you want others to perceive that you care. It would be disingenuous and deceptive if you really did not care.
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