This guest post is by Miri Zena McDonald, a strategic communications consultant. Miri tweets at @miri_orgchange. This week, she’s reporting live from Marcus Evans 6th Annual Employee Engagement and Internal Communications Conference in Orlando.
Business leaders must make their strategy clear to employees if they want to foster engagement, says Gil Dennis, senior director of HR communications and employer branding for Best Buy. In his presentation, he spoke about enhancing employee engagement, message reach, and culture through the use of new media. He also stressed the power of simplicity: “If your Power Point is more than 5 slides don’t bother. They won’t care.”
Dennis is particularly proud of the company’s employer website, IAmBestBuy.com, which includes content that was previously private. Dennis said he received lots of resistance from corporate leaders about that decision — and even more from legal. When HR proposed that certain forms shouldn’t be accessible by the public, Dennis pushed back — “Maybe we shouldn’t have that form then.”
Since then, the site has seen more than 287,000 hits in less than 12 months and has grown to include an online performance management program, videos and blogs by leaders including the chief ethics officer and HR director. Dennis shared one video that is available on the site that highlights Best Buy’s peer review process, an appeals process for employees that are terminated.
A broader framework
IAmBestBuy.com is part of a broader philosophy that defines how the company communicates now. That concept helps to define what projects and initiatives get prioritized. There are four key pieces:
- Build demand by identifying the business need first.
- Create a point of view that resonates with the masses and can be explained in 30 seconds.
- Empower employees to hold leaders accountable.
- Start simple, land something small, and then adapt it.
He shared the three elements used to put this into practice:
- Define the strategy: Decide what is important.
- Enable understanding: Flood the system with behavioral examples.
- Gain acceptance: Challenge individuals to write themselves into the story.
Making the most of social media
Dennis said he strongly believes that people have to see behaviors every day that show what the company stands for. Social media, in particular, allows people to write themselves into the story and interact with others about it.
He recounted early discussions with leadership and legal regarding controlling employees’ use of social media. Dennis said he didn’t have to say a word — he just showed them the 41,000 videos about Best Buy already on YouTube. “In the age of social media there are no secrets. And it’s not going away. You have to decide how you are going to play in the system” Dennis said.
Best Buy decided to educate employees about what the company stands for and then allow them to represent the brand on social media networks such as Twitter and Facebook. Best Buy now has a strong employee presence on Twitter, including use by the CEO and the chief marketing officer. “Our organization is embracing connectivity and making sure we stay connected with employees,” he said.
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[...] This post was mentioned on Twitter by SBWorkforce, Miri McDonald. Miri McDonald said: RT @SBWorkforce: How @BestBuy strives for transparency, by @miri_orgchange: http://ow.ly/37ptx #me [...]
We agree that transparency in hiring attracts better, more dedicated, employees. We use a Site-licensing and Organizational development program that works for us ( <a href="http://www.prevue.us” target=”_blank”>www.prevue.us ) for pre-hire screening and performance development of existing staff. After the first round of reports our people were all on-board, including the managers and supervisors who now find the program to be a valuable link between themselves and their teams.
Wow. This is powerful stuff. I will use this article to help us improve in our business. We are about to present an employee ownership thinking and profit sharing to our employees but obviously we need to cut the number of powerpoint slides. Thanks for the great article.
[...] How Best Buy strives for transparency [...]
This article was shared with the Social Media in Organizations (SMinOrgs) Community by Valerie Dennis. The ideas are a great complement to the Social Media Primer I'm developing <a href="http://(http://tiny.cc/SMinOrgsPrimer)” target=”_blank”>(http://tiny.cc/SMinOrgsPrimer). It's always great to hear from early adopters who can share lessons learned and best practices.____Courtney Hunt__Founder, SMinOrgs Community
This is a great example of the future world that employers will eventually have to embrace. Thanks.
It reminds me of something I heard at 3M where they work to build a culture of collaboration. Basically if that is not in your mindset, then all the technical skills under the sun are not enough to justify your place in the business. So hope that is true.