The Young Entrepreneur Council is an invite-only organization comprised of the world’s most promising young entrepreneurs. YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. Read previous SmartBlogs posts by YEC.
Q. What is one practical tip for managing employees who have a significantly different worldview than yours — culturally or generationally, for instance?
A mistake I made early in my career was being annoyed by employees who were so generationally different that I couldn’t get through to them. Bluntly speaking, I had a major attitude problem and being annoyed was an indicator of a problem on my end — not theirs. Once I got over myself and spent more time with them, I unlocked their potential within our company that my pride would have prevented. — Seth Talbott, Preferling
Having employees of different ages and different backgrounds can be a difficult task when aligning goals and fitting company culture. (read more…)
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As hotels reinvent themselves to compete for a new generation of travelers, they face competing pressures: providing a consistent stay while offering personal experiences. By solving these seemingly conflicting purposes, they hope to create brand loyalty among the Millennial Generation, a group that some estimates say covers as many as 95 million people. (read more…)
Would an executive at your company set up shop in the middle of the IT help desk, hang a gutted fish over his desk and declare, “The doctor is in?” In effect, that’s what Paul Bennett, chief creative officer at IDEO, has done, and he claims it’s helped him foster creativity in a way he previously wasn’t able.
In his New York Times essay, “Where the Fish Swims Ideas Fly,” Bennett says that his role as a “project leader for inspiration” was being stifled because his time wasn’t his own. He found himself highly scheduled, moving from meeting to meeting, sometimes in 10-minute increments. (Sound familiar?) So, Bennett took matters into his own hands: he decided to go to the epicenter of his office’s operations — the IT help desk — and create a workspace there. He hung a light that was fashioned from an actual fish over his desk and when it’s illuminated, the “doctor is in,” so to speak. (read more…)
About 10 years ago, we sat through an entire presentation on an arcane software protocol called “OFX.” Befuddling. We had no clue what the acronym meant or what the protocol actually did, which was a big problem because we were charged with explaining it to the company’s customers.
After the meeting we asked an experienced colleague what OFX stood for. She paused, sighed, and then said, “I have no idea. But they use it all the time.” (We subsequently found out it stood for “Open Financial Exchange.” Which makes as much sense today as it did 10 years ago). So consider this a plea for clarity, concreteness, and “low-level” communication. Translate the high-level concept into the meaning to the audience and illustrate it with stories and clear, concrete language that describes why your audience will care.
Be specific, be clear, and please, please, please, make sure that you’re speaking to everyone. (read more…)
Workplace safety is like a field goal kicker: often overlooked on a football team’s roster but utterly crucial to its success. The all-star running back might not view the kicker as a valuable asset, but make no mistake — any given game can come down to the swing of a boot.
In a similar vein, improving worker attitudes towards safety is one of the most difficult challenges in the lives of managers. Individual personalities and social behaviors are moving targets, and difficult to pin down. According to MySafetySign’s recent survey of safety professionals, worker attitudes are the top frustration that safety managers face when trying to reach one of their most important goals: implementing a comprehensive plan that safeguards their workforce’s well-being.
If a safety manager faces so much friction with policy buy-in, how can leaders in other spheres hope to gain support in relatively innocuous office environments? From the world of manufacturing, construction, and other potentially high-stake industries, we’re able to borrow three lessons and insights that can help you achieve the attitude changes you desire most from your employees. (read more…)