About the author: Jennifer V. Miller | SmartBlogs

Jennifer V. Miller Career strategist Jennifer V. Miller is a former HR manager and corporate trainer who helps mid-career professionals chart the course for their next big "leap." A self-described "professional opportunity cultivator," Miller provides one-to-one and small group professional development coaching via her company SkillSource. She offers up tips for leading yourself and others at The People Equation.

Even though it happened over 20 years ago, the memory is vivid: While working in corporate America, I was waiting for a fax for one of my projects. Upon hearing the sound of an incoming fax, I grabbed the paper off the machine, read it, and then lost all thought of the task on which I had been so urgently focused.[…] Continue Reading »

Charlie is a charming, highly persuasive marketing executive for a growing technology company. He’s a delight to work with — until you tell him what he’s asking for isn’t possible.

Then, his charm rapidly dissipates. On a good day, you’ll get a reptilian smile with, “I’m sure someone with as many years in the business can find a way to make this work”; on a bad day, it’s a terse “just find a way.” No amount of reasoning will work with Charlie because, in his mind, there are two types of people: winners and losers.[…] Continue Reading »

How much time each week do you spend making decisions? Likely, many of the choices you make are almost automatic, requiring little thought: Attend that meeting or not? Stay late to finish the report tonight, or come in early tomorrow? And then, there are more challenging choices, such as whether or not to terminate an underperforming employee’s employment.[…] Continue Reading »

This post is part of the series “Workplace Morale,” a weeklong effort co-hosted by SmartBrief’s SmartBlog on Leadership and the folks at Switch & ShiftKeep track of the series here and check out our daily e-mail newsletter, SmartBrief on Leadership. Don’t subscribe? Sign up.

There are hundreds of articles written each week about creating workplace morale through improved employee engagement, yet how many of those articles describe the specifics of what leaders must do to achieve this important, yet elusive objective?[…] Continue Reading »

By now, you’ve most likely read about the failed social media campaign launched by the New York Police Department. From a public relations standpoint, it was a disaster. Media outlets from around the nation featured any number of social media experts riffing on variations of “fire the person responsible for the campaign.”

One social media strategist had a slightly different take, though.[…] Continue Reading »