About the author: Jennifer V. Miller | SmartBlogs
Young kids speak the truth, as anyone who’s ever been called out by a preschooler can tell you. I’ll never forget the time my 3-year-old son looked at me with his innocent, big brown eyes and said, “Mama, you told me that’s a bad word. How come you just said it?” Nothing shines the light on a failed role model opportunity faster than being called on the carpet by a person who barely reaches your waist.[…] Continue Reading »
Many years ago, when I was a corporate training consultant, my client hired a translator named Antonio to work with me to convert a two-day supervisory skills training program from English to Spanish.
The participants of this class all spoke English, but said they’d be more comfortable learning in their native language. Although I hold a degree in Spanish, my Spanish-speaking skills were rusty; a person more skilled in the language was necessary to bring the training to life.[…] Continue Reading »
Is there ever a time when a senior leader can hedge a bit on a core company value? What if he or she is making a genuine effort to live that value, but consistently falls short? And, what if that employee is a key player with deep expertise in a much-needed area? When is the right time to say, “This just isn’t working out”?[…] Continue Reading »
Even though it happened over 20 years ago, the memory is vivid: While working in corporate America, I was waiting for a fax for one of my projects. Upon hearing the sound of an incoming fax, I grabbed the paper off the machine, read it, and then lost all thought of the task on which I had been so urgently focused.[…] Continue Reading »
Charlie is a charming, highly persuasive marketing executive for a growing technology company. He’s a delight to work with — until you tell him what he’s asking for isn’t possible.
Then, his charm rapidly dissipates. On a good day, you’ll get a reptilian smile with, “I’m sure someone with as many years in the business can find a way to make this work”; on a bad day, it’s a terse “just find a way.” No amount of reasoning will work with Charlie because, in his mind, there are two types of people: winners and losers.[…] Continue Reading »