About the author: James daSilva | SmartBlogs
This post is part of the series “Communication,” a weeklong effort co-hosted by SmartBrief’s SmartBlog on Leadership and the folks at Switch & Shift. Keep track of the series here and check out our daily e-mail newsletter, SmartBrief on Leadership. Don’t subscribe? Sign up.
The best part about working at a place for a few years, especially when you’re in operations and at least somewhat outgoing, is that you get to know everything.[…] Continue Reading »
Today was the first full day of “Communication,” a weeklong blog series co-hosted by SmartBrief’s SmartBlog on Leadership and the folks at Switch & Shift. Keep track of the series here and check out our daily e-mail newsletter, SmartBrief on Leadership. Don’t subscribe? Sign up.
Remote teams, bridging generational differences and preferences, the art of listening, ensuring your message is heard (and you’ve heard theirs), communicating strategy, being honest while being polite — these are all areas of communication in which we regularly fall short, particularly at work but also elsewhere.[…] Continue Reading »
Time Warner Cable will be taken over by Comcast is a $45.2 billion deal pending regulatory approval. The reports are already in about why this deal is happening, why cable companies are so big and monopolistic but also vulnerable.
But what I’m interested in is customer service — or the lack thereof. And, to that end, how cable companies have thrived without being valued by customers and whether that will change.[…] Continue Reading »
We will have published nearly 470 posts on SmartBlog on Leadership by the end of 2013. It sounds like (and is!) a lot, but at an average of just fewer than two posts per business day, the frequency represents our aim of posting only what is high quality and relevant for time-strapped professionals.
How do we know if we’ve hit the mark?[…] Continue Reading »